Agent, Wellness Experience - Atlantis the Palm

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Approachable","Friendly","Professional demeanor","Active listening","Confidentiality"]

Deliver a 5-star wellness guest experience as the first point of contact for the Spa & Wellness facility. Welcome guests across multiple touchpoints, handle reservations, check-in/out, billing, and appointment scheduling, and communicate guest needs to therapists and attendants. Stay knowledgeable on spa services and boutique products, recommend options, maintain guest privacy, and support spa operations, events, trainings, and opening/closing duties.

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Kerzer International
Kerzer International
1 day ago

Agent, Wellness Experience - Atlantis the Palm

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver a 5-star wellness guest experience as the first point of contact for the Spa & Wellness facility. Welcome guests across multiple touchpoints, handle reservations, check-in/out, billing, and appointment scheduling, and communicate guest needs to therapists and attendants. Stay knowledgeable on spa services and boutique products, recommend options, maintain guest privacy, and support spa operations, events, trainings, and opening/closing duties.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Warmly welcome guests via spa concierge desk, email, telephone, and wellness reception while maintaining an approachable, professional demeanor.
  • •Make reservations, check guests in and out, ensure accurate billing, and coordinate and communicate guest requests and movement within the facility.
  • •Learn, retain, and explain spa/salon/fitness services details (duration, pricing, features/benefits) and recommend options based on guest needs.
  • •Maintain guest privacy, keep an extremely neat and organized workspace, and accurately input guest information into the spa software system.
  • •Support spa operations (including boutique, inventory, changing rooms, and relaxation areas), assist events/demonstrations, and complete opening/closing and administrative procedures in line with Health and Safety policies.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual Flights

Key Requirements

  • •Previous experience in a high-end day spa, resort or hotel spa, or front office/guest relations/reservations; retail skin care or medical receptionist experience considered.
  • •Knowledge of Microsoft Office and basic computer literacy.
  • •Excellent grooming, natural smile, confident posture, and strong telephone questioning and listening skills.
  • •Ability to stand for extended periods and work calmly in a fast-paced environment.
  • •Willingness to learn and explain spa/salon/fitness services and products, and recommend home care routines while achieving monthly sales targets.
Skills:ApproachableFriendlyProfessional demeanorActive listeningConfidentiality
Tech Stack:Microsoft OfficeSpaSoftHOTSOS

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn