Deployment Strategist, Live Accounts

GovWell
New York
Workplace: HybridFull timeUSD 90,000 - 130,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Organization","Customer-facing","Travel readiness"]

Deployment Strategist role focused on customer success and live account operations in a hybrid NYC setting. You will resolve real-time issues, optimize workflows, drive feature adoption, and surface product feedback while managing multiple municipal customers and travel up to 25%. A high-ownership, client-facing position shaping product outcomes for GovWell’s government customers.

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FursaFursa
GovWell
GovWell
4 months ago

Deployment Strategist, Live Accounts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deployment Strategist role focused on customer success and live account operations in a hybrid NYC setting. You will resolve real-time issues, optimize workflows, drive feature adoption, and surface product feedback while managing multiple municipal customers and travel up to 25%. A high-ownership, client-facing position shaping product outcomes for GovWell’s government customers.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
  • •Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
  • •Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
  • •Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
  • •Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityPaid Leave

Key Requirements

  • •3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
  • •Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
  • •Highly organized with the ability to manage multiple customers and priorities simultaneously.
  • •Clear and effective communicator, especially when explaining complex concepts to non-technical users.
  • •Willing and able to travel up to 25% of the time.
Experience:GovernmentPublic sectorSaaSWorkflow automation
Skills:CommunicationProblem-solvingOrganizationCustomer-facingTravel readiness

Company Brief

GovWell
Builds an AI-native SaaS platform that modernizes local government services (permitting, licensing, inspections, code enforcement) to automate workflows, speed reviews, and improve resident experiences for municipalities and counties.
Industry: Government
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: New York, United States
Founded: 2023
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor