Postman

1 month ago

Billing Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Support billing inquiries for a SaaS platform across multiple channels, owning issues from initial contact to resolution. Collaborate with Sales, Renewals, Finance, Engineering and Product Support. Manage invoices, payments, refunds, credits, renewals, cancellations, and prorations. Work across Zendesk, Salesforce, Jira and Confluence in a rotating 24/5 coverage model.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage customer inquiries across billing support channels, including email, ticketing systems, live chat, and additional channels as the billing support model evolves.
•Own customer-reported billing issues from initial contact through resolution or successful escalation.
•Handle billing and subscription-related requests, including invoices, payments, refunds, credits, renewals, cancellations, plan changes, upgrades, downgrades, prorations, and account-related inquiries.
•Deliver clear, accurate, and empathetic customer communication while maintaining defined SLAs.
•Work across platforms such as Zendesk, Salesforce, Jira, Confluence, and other internal tools.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•2-4 years of experience in billing support, customer support, customer-facing operations, or a similar role, preferably within a SaaS or technology company.
•Experience handling customer inquiries through email or ticketing platforms.
•Strong understanding of SaaS subscription models, billing cycles, renewals, upgrades, downgrades, prorations, cancellations, refunds, credits, payments, and invoicing.
•Excellent written and verbal communication skills.
•Strong analytical, troubleshooting, and problem-solving abilities.

Experience:2-4 yearsSaasTechnology

Skills:ZendeskSalesforceJiraConfluence

Languages:English

Tech Stack:ZendeskSalesforceJiraConfluence

Company Brief

Postman

Provides a collaborative API development platform enabling design, testing, documentation, and monitoring of APIs. Widely used by developers and teams to streamline API workflows across development and testing lifecycles.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Postman

1 month ago

Billing Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage customer inquiries across billing support channels, including email, ticketing systems, live chat, and additional channels as the billing support model evolves.
•Own customer-reported billing issues from initial contact through resolution or successful escalation.
•Handle billing and subscription-related requests, including invoices, payments, refunds, credits, renewals, cancellations, plan changes, upgrades, downgrades, prorations, and account-related inquiries.
•Deliver clear, accurate, and empathetic customer communication while maintaining defined SLAs.
•Work across platforms such as Zendesk, Salesforce, Jira, Confluence, and other internal tools.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•2-4 years of experience in billing support, customer support, customer-facing operations, or a similar role, preferably within a SaaS or technology company.
•Experience handling customer inquiries through email or ticketing platforms.
•Strong understanding of SaaS subscription models, billing cycles, renewals, upgrades, downgrades, prorations, cancellations, refunds, credits, payments, and invoicing.
•Excellent written and verbal communication skills.
•Strong analytical, troubleshooting, and problem-solving abilities.

Experience:2-4 yearsSaasTechnology

Skills:ZendeskSalesforceJiraConfluence

Languages:English

Tech Stack:ZendeskSalesforceJiraConfluence

Company Brief

Postman

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn