Lead Teller

KeyCorp
Hamburg
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client-focused service","Problem-solving","Team leadership","Integrity","Time management"]

Serve as a trusted teller leader in an in-branch setting by resolving complex client service issues, coaching tellers, and ensuring accurate, compliant teller operations. Lead day-to-day teller scheduling and staffing needs, maintain security and regulatory controls, and support product/policy knowledge to identify financial wellness opportunities. Listen to client needs, transition clients to bankers, and assist the branch manager with onboarding and training, including Saturday coverage as directed.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted teller leader in an in-branch setting by resolving complex client service issues, coaching tellers, and ensuring accurate, compliant teller operations. Lead day-to-day teller scheduling and staffing needs, maintain security and regulatory controls, and support product/policy knowledge to identify financial wellness opportunities. Listen to client needs, transition clients to bankers, and assist the branch manager with onboarding and training, including Saturday coverage as directed.
Location: Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve more complex client servicing issues and act as a primary troubleshooter.
  • •Coach other tellers on efficient and accurate performance of teller functions.
  • •Manage day-to-day teller line duties, including scheduling, staffing issues, and branch operational standards.
  • •Ensure compliance with regulatory, security, and internal audit procedures, including cash drawer balancing.
  • •Listen for financial wellness opportunities, educate clients on available access channels and products, and transition clients to a banker.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •Minimum 3 years of demonstrated superior client relationship skills.
  • •Minimum 3 years of experience in cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks.
Experience:3+ yearsBankingCustomer serviceCash handling
Education:High School
Skills:Client-focused serviceProblem-solvingTeam leadershipIntegrityTime management
Licenses:Notary LicenseDriver's license
Certifications:Notary License
Tech Stack:WindowsPCCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn