Sales & Service Lead - Via del Babuino

Alo Yoga
Rome
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Communication","Teamwork","Problem-solving","Customer focus"]

The Sales & Service Lead drives exceptional guest experiences on the sales floor, combining technical product education with coaching to elevate engagement, education, and service. They’ll build and maintain client relationships, analyze performance data to inform action plans, and oversee floor coverage, recruitment, and development of Sales & Service staff to meet store targets.

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Alo Yoga
Alo Yoga
4 months ago

Sales & Service Lead - Via del Babuino

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The Sales & Service Lead drives exceptional guest experiences on the sales floor, combining technical product education with coaching to elevate engagement, education, and service. They’ll build and maintain client relationships, analyze performance data to inform action plans, and oversee floor coverage, recruitment, and development of Sales & Service staff to meet store targets.
Location: Rome
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • •Continue to build the client relationship daily with our customers.
  • •Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
  • •Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • •Leads by example and inspires staff in daily operations and guest experience.

Key Requirements

  • •Lead on-the-floor guest experience with strong product education and coaching to close gaps and improve performance.
  • •Continue to build client relationships daily with customers and analyze reports to inform action plans and growth opportunities.
  • •Ensure effective sales floor coverage and lead selling initiatives to maximize store performance.
  • •Lead and develop Sales & Service Associates and Cashiers, including recruitment and talent development.
  • •Demonstrate strong business acumen by leveraging metrics to support business-driving strategies and cross-functional collaboration.
Experience:RetailFashionApparel
Skills:LeadershipCommunicationTeamworkProblem-solvingCustomer focus
Languages:Italian

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn