Store Manager - Citadel

Samsonite
California, Los Angeles
Workplace: OnsiteFull timeUSD 40 - 42 hourlyFunction: OtherSkills: ["Client service","Leadership","Coaching","Communication","Time management","Problem-solving","De-escalation","Ethical conduct"]

Own daily store operations and lead a retail team to deliver an exceptional client experience while meeting personal sales and store KPI goals. You’ll coach and develop team members, plan schedules and inventory, and ensure compliance with company policies. Drive strong client relationships through visual merchandising and service standards, analyze business results to solve challenges, and maintain a smooth, high-performing store environment for luxury travel and lifestyle customers.

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FursaFursa
Samsonite
Samsonite
4 days ago

Store Manager - Citadel

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own daily store operations and lead a retail team to deliver an exceptional client experience while meeting personal sales and store KPI goals. You’ll coach and develop team members, plan schedules and inventory, and ensure compliance with company policies. Drive strong client relationships through visual merchandising and service standards, analyze business results to solve challenges, and maintain a smooth, high-performing store environment for luxury travel and lifestyle customers.
Location: California, Los Angeles
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed personal sales and store baseline goals, including KPI metrics like conversion, DPT, UPT, and client data capture.
  • •Lead by example and influence team members to complete job duties; delegate tasks and develop short- and long-term strategies.
  • •Train, coach, and provide feedback; build a 360-degree coaching culture and support people development.
  • •Manage store operations including schedule, timecards, payroll, shipments, transfers, price changes, and inventory preparation.
  • •Ensure visual merchandising and in-store experience standards; enforce client service practices and execute event strategies while handling difficult challenges and compliance.

Pay and Benefits

Salary: USD 40 - 42 hourly
Perks:Work-life BalanceTrainingEmployee DiscountEapHealth InsuranceDentalVisionDisability Insurance401kPet Insurance

Key Requirements

  • •Understand the TUMI brand with passion for the lifestyle, clients, and product assortment.
  • •Have strong sales and client experience, preferably in the luxury market.
  • •Demonstrate proven success meeting sales goals and KPI metrics.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • •Strong integrity and time management skills; lead by example.
Experience:RetailLuxurySalesClient service
Skills:Client serviceLeadershipCoachingCommunicationTime managementProblem-solvingDe-escalationEthical conduct
Languages:English

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn