Assistant Relationship Manager

Discover Financial
New York
Workplace: OnsiteFull timeUSD 75,400 - 86,100 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Multitasking","Attention to detail","Problem-solving"]

Serve as the main point of contact for dealer interactions in the Dealer Sales Pod, leveraging sales systems and protocols to deliver an iconic customer experience. Handle service escalations with high-touch concierge support, manage and resolve dealer sales items, and educate dealers on auto finance programs, tools, and policies. Collaborate cross-departmentally to resolve issues, support sales partners with business development activities, and proactively improve team effectiveness through dealer insights.

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Discover Financial
Discover Financial
1 week ago

Assistant Relationship Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the main point of contact for dealer interactions in the Dealer Sales Pod, leveraging sales systems and protocols to deliver an iconic customer experience. Handle service escalations with high-touch concierge support, manage and resolve dealer sales items, and educate dealers on auto finance programs, tools, and policies. Collaborate cross-departmentally to resolve issues, support sales partners with business development activities, and proactively improve team effectiveness through dealer insights.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for dealer customer service escalations and concierge support.
  • •Cultivate positive relationships with dealer customers for service and execution needs.
  • •Manage and resolve dealer sales items, including agreements, cancellations, title issues, receivables, and other dealer-facing items.
  • •Engage with dealers via inbound and outbound phone calls, email, and dealer messaging to drive outcomes.
  • •Educate dealers on auto finance programs, tools, platforms, policies, and procedures; support sales partners with business development and internal escalations.

Pay and Benefits

Salary: USD 75,400 - 86,100 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •2+ years of sales or customer service experience.
  • •Strong communication skills for inbound and outbound dealer contact via phone, email, and messaging.
  • •Strong multitasking, efficient typing, and attention to detail in a fast-paced environment.
  • •Associate’s degree.
Experience:2+ years
Skills:CommunicationMultitaskingAttention to detailProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn