Merchants Customer Service Representative - German & English Speaker

American Express
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Positivity","Resilience","Multitasking","Assertiveness","Negotiation","Influencing","Resourcefulness","Problem-solving","Attention to detail"]

Serve American Express merchants by delivering world-class customer service in German and English. Handle inquiries and concerns with a consultative approach, driving first-contact resolution and negotiating positive outcomes. Meet quality, compliance, and productivity targets while navigating multiple computer systems and digital tools. Accurately document details such as payments, address changes, and travel notifications, adapting quickly to shifting priorities in a fast-paced environment.

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American Express
American Express
4 days ago

Merchants Customer Service Representative - German & English Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve American Express merchants by delivering world-class customer service in German and English. Handle inquiries and concerns with a consultative approach, driving first-contact resolution and negotiating positive outcomes. Meet quality, compliance, and productivity targets while navigating multiple computer systems and digital tools. Accurately document details such as payments, address changes, and travel notifications, adapting quickly to shifting priorities in a fast-paced environment.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class customer service by responding to merchants’ inquiries and concerns.
  • •Build meaningful relationships through a consultative approach to understand needs and drive first contact resolution.
  • •Negotiate positive outcomes for the merchant and American Express while meeting quality and compliance requirements.
  • •Navigate computer systems and applications to service merchants and help them use online and mobile platforms.
  • •Document required information (e.g., payment details, merchant change of details, address changes, and travel notifications) and adapt to changing priorities.

Pay and Benefits

Perks:Annual BonusRetirementHealth InsuranceDentalVisionLife InsuranceDisability BenefitsParental LeaveWellness StipendCounseling Support

Key Requirements

  • •Highly proficient in German and English with strong verbal and written communication skills in a business context.
  • •Remain positive and perform with personal excellence in difficult situations.
  • •Provide outstanding service to merchants in every interaction with strong interpersonal and communication skills.
  • •Handle difficult conversations with assertiveness, negotiation, influencing, and resourcefulness.
  • •Demonstrate critical, analytical, and forward-thinking problem-solving with strong attention to detail, able to multitask in a fast-paced environment using multiple systems and digital tools.
Skills:CommunicationInterpersonal skillsPositivityResilienceMultitaskingAssertivenessNegotiationInfluencingResourcefulnessProblem-solvingAttention to detail
Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn