Service Delivery Manager

Watershed
Mexico City
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 3-6 yearsSkills: []

Founding Service Delivery Manager for the Customer Data Services team, owning end-to-end delivery of Data Ingestion service packages from scope to post-go-live handoff. Coordinates with customers, partners, and internal stakeholders to ensure on-time, on-budget delivery, while managing timelines, budgets, risks, and stakeholder expectations in a high-volume B2B software environment.

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FursaFursa
Watershed
Watershed
11 months ago

Service Delivery Manager

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Last checked: 6 minutes agoStatus: Live

Job Summary

Founding Service Delivery Manager for the Customer Data Services team, owning end-to-end delivery of Data Ingestion service packages from scope to post-go-live handoff. Coordinates with customers, partners, and internal stakeholders to ensure on-time, on-budget delivery, while managing timelines, budgets, risks, and stakeholder expectations in a high-volume B2B software environment.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own end‑to‑end delivery of Data Ingestion service packages: Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams.
  • •Scope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutions.
  • •Align on timelines and hold accountability: Set clear, reasonable timelines with customers and in collaboration with partners; sequence dependencies across internal and customer teams; renegotiate timelines transparently when inputs change.
  • •Control service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget; identify out‑of‑scope requests and manage change to protect margin and customer trust.
  • •Identify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalations.

Key Requirements

  • •3-6 years of project or program management in B2B software, professional services, or other implementations.
  • •Customer-obsessed with high ownership; you anticipate needs and remove blockers without being asked.
  • •Detail-oriented with strong organizational skills; you keep scope, timelines, and artifacts tight and current.
  • •Identify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffs.
  • •Learn quickly and operate well in ambiguity; you are motivated, systematic, and efficient in a high-volume environment.
Experience:3-6 yearsB2B softwareProfessional servicesData-centric
Languages:English

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website