Associate, Incubation & Experience

Delivery Hero
Dhaka
Workplace: OnsiteContractFunction: Customer Success & Account ManagementSkills: ["Training delivery","Troubleshooting","Documentation","Feedback collection","Continuous improvement"]

Deliver onboarding and ongoing support to new and existing vendors by running in-person and virtual training on tablets and the vendor portal. Demonstrate key portal workflows such as order processing, modifications, availability updates, and invoice clarity. Troubleshoot tablet/portal issues, maintain a knowledge base, collect vendor feedback, and improve training programs in collaboration with the product development team.

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FursaFursa
Delivery Hero
Delivery Hero
23 hours ago

Associate, Incubation & Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver onboarding and ongoing support to new and existing vendors by running in-person and virtual training on tablets and the vendor portal. Demonstrate key portal workflows such as order processing, modifications, availability updates, and invoice clarity. Troubleshoot tablet/portal issues, maintain a knowledge base, collect vendor feedback, and improve training programs in collaboration with the product development team.
Location: Dhaka
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Conduct in-person and virtual training for new vendors on tablets and the vendor portal.
  • •Demonstrate key workflows in the portal (order processing/modification, item unavailable, NS update, invoice clarity, and portal login).
  • •Provide ongoing post-training support, troubleshoot tablet and vendor portal issues, and maintain a knowledge base.
  • •Develop and update training materials such as manuals, user guides, and video tutorials, customizing content for vendor groups.
  • •Track training attendance, produce training activity and vendor performance reports, gather feedback, and iterate training programs with product teams.

Key Requirements

  • •Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal.
  • •Demonstrate tablet and vendor portal functionalities, including order processing and modification, item unavailable updates, NS update, and invoice clarity.
  • •Provide ongoing vendor support post-training to address questions and issues.
  • •Troubleshoot technical problems related to tablet operations and the vendor portal.
  • •Maintain training documentation, including training manuals, user guides, video tutorials, and session records.
Skills:Training deliveryTroubleshootingDocumentationFeedback collectionContinuous improvement
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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