Customer Service Representative

Qureos
Anywhere
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Organization","Reliability"]

Join the customer support team as a Customer Service Representative, handling inbound customer questions and orders via phone and email. You’ll resolve concerns and complaints, process orders accurately, and keep customer records updated in the CRM. Working with internal teams, you’ll document interactions, follow up on resolutions, and prioritize multiple tasks while following company policies and maintaining reliable shift availability.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Join the customer support team as a Customer Service Representative, handling inbound customer questions and orders via phone and email. You’ll resolve concerns and complaints, process orders accurately, and keep customer records updated in the CRM. Working with internal teams, you’ll document interactions, follow up on resolutions, and prioritize multiple tasks while following company policies and maintaining reliable shift availability.
Location: Anywhere
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries by phone and email.
  • •Assist customers with questions, orders, account information, and service requests.
  • •Process customer orders accurately and efficiently.
  • •Resolve customer concerns and complaints while maintaining a positive, helpful attitude.
  • •Enter and maintain accurate customer information and records; document interactions, follow-ups, and resolutions in the CRM and coordinate with internal teams.

Key Requirements

  • •Entry-level candidates are welcome; previous customer service experience is helpful.
  • •High school diploma or equivalent.
  • •Strong verbal and written communication skills.
  • •Good problem-solving and attention-to-detail skills.
  • •Comfortable using computers, email, and basic data-entry systems; ability to learn CRM/customer-support software.
Experience:Customer service
Education:High School
Skills:CommunicationProblem-solvingAttention to detailOrganizationReliability
Tech Stack:CRMEmailData-entry

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn