Associate, Tech Operations

Discover Financial
New York
Workplace: OnsiteFull timeUSD 89,200 - 101,700 annuallyFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Accountability","Collaboration","Quick decision-making"]

Provide onsite technology support for a geographically dispersed workforce, handling end-user support and core IT service operations including incident, change, problem, knowledge, and endpoint management. Monitor systems, alerts, and dashboards to escalate and restore service quickly, document recurring issues in knowledge bases, and support automation via basic scripts and tools. Improve end-user experience with a strong focus on customer service, communication, and operational efficiency.

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Discover Financial
Discover Financial
12 hours ago

Associate, Tech Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide onsite technology support for a geographically dispersed workforce, handling end-user support and core IT service operations including incident, change, problem, knowledge, and endpoint management. Monitor systems, alerts, and dashboards to escalate and restore service quickly, document recurring issues in knowledge bases, and support automation via basic scripts and tools. Improve end-user experience with a strong focus on customer service, communication, and operational efficiency.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide onsite customer support for a geographically dispersed enterprise workforce, resolving internal users’ technical issues with a focus on laptop support across Windows PCs, Macs, and mobile devices.
  • •Handle technology support operations including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
  • •Monitor systems, alerts, and dashboards to identify potential incidents, escalate to appropriate teams, and support rapid restoration of service.
  • •Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures.
  • •Assist automation efforts by supporting the development or execution of basic scripts and tools to improve recurring operational tasks.

Pay and Benefits

Salary: USD 89,200 - 101,700 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of Technical Operations experience.
  • •At least 1 year of experience with IT systems and infrastructure.
  • •At least 1 year of experience with desktop platforms/operating systems and endpoint support.
  • •At least 1 year each with incident management/reporting tools, networking fundamentals (DNS, DHCP, TCP/IP), and scripting (PowerShell, Python, or Bash).
Experience:1+ years
Education:Bachelor's in Business, Information Systems, or Computer Science
Skills:Customer serviceCommunicationAccountabilityCollaborationQuick decision-making
Certifications:ITILCompTIA A+CompTIA Network+
Tech Stack:WindowsMacMobile devicesEndpoint managementPowerShellPythonBashDNSDHCPTCP/IPIncident managementChange managementProblem managementKnowledge managementCMDBAWSGCPAzureVMwareVirtualization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn