Commercial Operations Program Manager

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 190,000 - 235,000 annuallyFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Strategic thinking","Operational excellence","Problem-solving","Analytical ability","Cross-functional collaboration"]

Lead Commercial Launch programs end-to-end, evolving an established launch motion into a scalable, well-instrumented program that accelerates product growth. Drive launch scoping and commercial-readiness requirements across pricing, billing, tax, marketplace, compliance, and selling motions. Identify launch bottlenecks, implement process/system improvements, and build program components like tiering, readiness criteria, playbooks, templates, SLAs, and training. Own instrumentation and workflow tooling in partnership with Engineering and systems teams.

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FursaFursa
Anthropic
Anthropic
3 days ago

Commercial Operations Program Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead Commercial Launch programs end-to-end, evolving an established launch motion into a scalable, well-instrumented program that accelerates product growth. Drive launch scoping and commercial-readiness requirements across pricing, billing, tax, marketplace, compliance, and selling motions. Identify launch bottlenecks, implement process/system improvements, and build program components like tiering, readiness criteria, playbooks, templates, SLAs, and training. Own instrumentation and workflow tooling in partnership with Engineering and systems teams.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Play a central role running Commercial Launch programs, evolving launch motion into a scalable, well-instrumented process.
  • •Run launches end-to-end: intake and scoping, translate into commercial-readiness requirements, and collaborate with product teams to develop paths to launch.
  • •Identify and resolve launch slowdowns by proposing and implementing process/system changes and clarifying ownership across Product, Engineering, Finance, Legal, and GTM.
  • •Build missing program components such as launch tiering, readiness criteria, playbooks, templates, and SLAs, and develop training to shift programs earlier in the process.
  • •Own major program-improvement workstreams including instrumentation (scorecards, throughput, cycle-time metrics) or workflow tooling and automation; design cross-team interfaces and processes.

Pay and Benefits

Salary: USD 190,000 - 235,000 annually
Perks:EquityPaid LeaveParental Leave

Key Requirements

  • •Experience building and running new product introduction processes.
  • •10+ years of operations experience with demonstrated success in billing, payments, or commercial operations (high-volume SaaS preferred).
  • •Strong working knowledge of billing systems, subscription management, and payments platforms.
  • •Proven track record of building and scaling operational programs in high-growth environments, including 0-1 then scaling.
  • •Experience with automation initiatives and partnering with engineering teams to build operational tooling.
Experience:High-growth environmentsSaaSPaymentsBillingAutomationProduct launches
Education:Bachelor's
Skills:Strategic thinkingOperational excellenceProblem-solvingAnalytical abilityCross-functional collaboration
Languages:English

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn