Engagement Center Specialist I

Handle inbound client calls for account inquiries and support for online banking, mobile banking, BillPay, mobile deposit, and debit card issues. Perform follow-up and records research after inbound requests, and make outbound non-sales service calls. Lead client conversations to identify needs, provide product/service information, and actively seek referrals across the bank’s financial offerings. Maintain knowledge of bank and non-bank products, complete compliance training, and contribute to service quality goals.