Keyloop

3 months ago

Product Support Analyst Tier 2-Japanese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide expert product support for Keyloop customers by owning, troubleshooting, diagnosing and resolving issues to closure, while escalating when needed. Communicate effectively with customers and internal teams across a global organization, document solutions, and continually improve processes. Develop product knowledge, coach peers, and contribute to reductions in case volumes and faster resolutions.

Location: Vietnam

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Progress cases through to resolution using available resources and expanding own knowledge.
•Escalate a case in a timely manner.
•Communicate with customers and internal teams to deliver timely resolution of issues.
•Document solutions and produce written guidance on resolution steps and procedures.
•Coach and mentor colleagues to expedite case resolution and enhance knowledge across locations.

Key Requirements

•Good standard of education
•Experience of working with customers
•ERP Application support
•Experience of supporting customers to a high level of performance, productivity and customer satisfaction
•Bachelor’s Degree in Computer Science (or equivalent)

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCoachingTeamwork

Languages:EnglishJapanese

Tech Stack:ERP

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Keyloop

3 months ago

Product Support Analyst Tier 2-Japanese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Progress cases through to resolution using available resources and expanding own knowledge.
•Escalate a case in a timely manner.
•Communicate with customers and internal teams to deliver timely resolution of issues.
•Document solutions and produce written guidance on resolution steps and procedures.
•Coach and mentor colleagues to expedite case resolution and enhance knowledge across locations.

Key Requirements

•Good standard of education
•Experience of working with customers
•ERP Application support
•Experience of supporting customers to a high level of performance, productivity and customer satisfaction
•Bachelor’s Degree in Computer Science (or equivalent)

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCoachingTeamwork

Languages:EnglishJapanese

Tech Stack:ERP

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn