American Express

1 month ago

Credit Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Handle first-contact resolution for card members with overdue balances, out-of-pattern activity, or rejected direct debits. Re-educate members on the impact of late or rejected payments, negotiate win-win repayment commitments, and secure repayment of due and overdue funds. Deliver outstanding customer service while balancing customer experience with American Express risk and shareholder value standards.

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Manage first-contact resolution for card members who are out of pattern, overdue, or have rejected direct debits.
•Re-educate card members on the impact of late or rejected payments.
•Negotiate for collection of overdue payments and secure repayment of due and overdue funds.
•Set payment commitments that balance the card member’s ability to repay with ongoing account management.
•Uphold the American Express brand image and customer loyalty through outstanding service.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveParental Leave

Key Requirements

•Excellent communication and interpersonal skills with strong listening abilities.
•Assertive telephone manner and confidence taking initiative and making difficult judgement calls.
•Ability to use negotiation and relationship management skills to achieve win-win outcomes.
•Fluent Dutch and English for verbal and written communication.
•Knowledge of Microsoft Office suite (Excel, Word, Outlook) and ability to work in shifts.

Skills:CommunicationInterpersonal skillsListeningNegotiationTeamwork

Languages:DutchEnglish

Tech Stack:Microsoft OfficeExcelWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website

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American Express

1 month ago

Credit Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Manage first-contact resolution for card members who are out of pattern, overdue, or have rejected direct debits.
•Re-educate card members on the impact of late or rejected payments.
•Negotiate for collection of overdue payments and secure repayment of due and overdue funds.
•Set payment commitments that balance the card member’s ability to repay with ongoing account management.
•Uphold the American Express brand image and customer loyalty through outstanding service.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveParental Leave

Key Requirements

•Excellent communication and interpersonal skills with strong listening abilities.
•Assertive telephone manner and confidence taking initiative and making difficult judgement calls.
•Ability to use negotiation and relationship management skills to achieve win-win outcomes.
•Fluent Dutch and English for verbal and written communication.
•Knowledge of Microsoft Office suite (Excel, Word, Outlook) and ability to work in shifts.

Skills:CommunicationInterpersonal skillsListeningNegotiationTeamwork

Languages:DutchEnglish

Tech Stack:Microsoft OfficeExcelWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website