IT Help Desk Tech

Provide Level 1 technical support to First Horizon Bank employees, troubleshooting PCs, printers, multifunction devices, and financial-industry applications. Use remote management tools, Active Directory, Microsoft SCCM, and CA ITCM to resolve issues, document incidents in tracking systems, follow run books, and research undocumented solutions. Triage and escalate to Level 2 when needed, and determine when to dispatch field support vendors. Help maintain the internal knowledge base and support after-hours availability as required.