Forward Deployed Engineer

Aircall
United States
Workplace: HybridFull timeUSD 84,000 - 96,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsSkills: ["Communication","Stakeholder management","Leadership","Collaboration","Problem-solving"]

Client-facing, technically-driven role delivering end-to-end, low-code AI solutions for Aircall customers. You’ll own cross-functional deployments, design integrations with CRM/helpdesk tools, configure AI workflow parameters, and build reusable frameworks while enabling teams and driving product adoption across SMBs.

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FursaFursa
Aircall
Aircall
6 months ago

Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Client-facing, technically-driven role delivering end-to-end, low-code AI solutions for Aircall customers. You’ll own cross-functional deployments, design integrations with CRM/helpdesk tools, configure AI workflow parameters, and build reusable frameworks while enabling teams and driving product adoption across SMBs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead end-to-end delivery of technically sound, low-code AI solutions for Aircall customers, designing and operationalizing workflows that connect AI Agents with CRMs and help desks
  • •Build reusable frameworks, templates, and reference architectures to accelerate future deployments
  • •Drive team upskilling and enablement through internal workshops and documentation
  • •Collaborate with Product, Engineering, and GTM to shape the AI Voice Agent roadmap and ensure measurable business impact
  • •Coordinate cross-functional initiatives and ensure deployments are on time, within scope, and aligned with regional targets

Pay and Benefits

Salary: USD 84,000 - 96,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •5–8 years in technical consulting, solutions engineering, or integration-focused project management
  • •Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) with ability to design and troubleshoot integrations
  • •Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)
  • •Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
  • •Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success
Experience:5-8 yearsTelephonySaaSAI
Skills:CommunicationStakeholder managementLeadershipCollaborationProblem-solving
Languages:English
Tech Stack:APIsWebhooksJSONRESTGraphQLZapierMakeN8nWorkatoHubSpotSalesforce

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn