Service Desk Analyst

Anduril
United States
Workplace: OnsiteFull timeUSD 77,000 - 102,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Attention to detail","Problem identification","Ticket queue management"]

Support and troubleshoot software and hardware across endpoints by providing on-site and remote technical assistance. Manage incidents and requests in Jira Service Management, diagnose recurring failures, and escalate persistent issues to engineering. Configure Windows, Linux, and Apple computers with device management and security stack updates, help maintain endpoint inventory and assets, and administer end-user software licensing while creating user SOPs and knowledge articles.

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FursaFursa
Anduril
Anduril
1 day ago

Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support and troubleshoot software and hardware across endpoints by providing on-site and remote technical assistance. Manage incidents and requests in Jira Service Management, diagnose recurring failures, and escalate persistent issues to engineering. Configure Windows, Linux, and Apple computers with device management and security stack updates, help maintain endpoint inventory and assets, and administer end-user software licensing while creating user SOPs and knowledge articles.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for software and hardware
  • •Handle tickets in Jira Service Management and manage the ticket queue
  • •Identify persistent problems and recurring failures and escalate to engineering
  • •Configure Windows, Linux, and Apple endpoints for latest software updates and device management/security stack installation
  • •Maintain endpoint inventory and asset management and support end-user software and license administration
Travel: Low travel

Pay and Benefits

Salary: USD 77,000 - 102,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in a service desk technical role
  • •Excellent knowledge of PC and Apple hardware
  • •Strong attention to detail
  • •Strong customer service and communication skills
  • •Experience with a ticketing system and managing a ticket queue, plus weekly on-call availability and ability to travel if necessary
Experience:Service deskIT support
Skills:Customer serviceCommunicationAttention to detailProblem identificationTicket queue management
Tech Stack:WindowsLinuxApple computersJira Service ManagementMicrosoft OfficeAdobeLucidMatlabMDMAWS Virtual Workspaces

Eligibility

Security Clearance:U.S. Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn