Operation and Service Manager

Abu Dhabi Islamic Bank
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Coaching","Mentoring","Time-management","Self-starter","Staff management","Customer relationship management"]

Manage branch operations end to end, including dual control cash vault activities, daily clearing and transaction approvals, and reconciliation of teller errors. Ensure compliance with ADIB credit and operational policies, maintain acceptable internal/external audit outcomes, and run monthly surprise vault checks. Lead service delivery and staff coordination, coaching and training sales staff while monitoring CRO performance. Drive deposit, finance, cards, and takaful sales through in-branch and outreach efforts while calibrating SLAs and queue management.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
4 days ago

Operation and Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage branch operations end to end, including dual control cash vault activities, daily clearing and transaction approvals, and reconciliation of teller errors. Ensure compliance with ADIB credit and operational policies, maintain acceptable internal/external audit outcomes, and run monthly surprise vault checks. Lead service delivery and staff coordination, coaching and training sales staff while monitoring CRO performance. Drive deposit, finance, cards, and takaful sales through in-branch and outreach efforts while calibrating SLAs and queue management.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Handle branch operations review, control, and approvals in line with ADIB policies and procedures.
  • •Oversee cash vault dual control, provide cash to tellers, approve daily transactions/remittances (including overrides beyond teller limits), and manage cash holdings.
  • •Process and balance daily inward/outward clearing transactions and reconcile teller transaction errors.
  • •Manage service delivery and staff management, including documenting process reviews and coaching/train/counsel staff for expected behaviors.
  • •Drive sales and business acquisition by selling ADIB deposit/finance/cards/takaful products, monitoring CRO performance, creating new business via calls and in-branch contacts, and maintaining service standards/SLAs with queue management.

Key Requirements

  • •4–5 years of banking experience (UAE banking experience preferred) or retail sales experience.
  • •Knowledge of Retail Banking products, processes, and policies.
  • •Knowledge of branch operations and back office functions.
  • •Thorough knowledge of ADIB policies and systems, including regulations issued by the Central Bank of UAE.
  • •Computer literacy and communication/presentation skills in English.
Experience:BankingRetail bankingUAE banking
Skills:CommunicationPresentationCoachingMentoringTime-managementSelf-starterStaff managementCustomer relationship management
Languages:English

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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