3 months ago

Manager I, Technical Account Management - Chicago/Denver

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Lead and develop a high-performing Technical Account Management team in a post-sales capacity, driving strategy, execution, and customer value. partner with cross-functional teams, own team KPIs, mentor contributors, influence product direction, and recruit/coach to deliver excellent customer outcomes in a hybrid, North America-based setting.

Location: Chicago, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
•Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
•Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
•Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
•Drive account strategy discussions focused on product adoption, expansion, and services delivery

Pay and Benefits

Salary: USD 146,000 - 213,000 annually

Equity and Bonus:Equity

Perks:Rsus401kHealth InsurancePaid Leave

Key Requirements

•3+ years of management experience, ideally within a technical or post-sales organization
•Experience leading teams of customer-facing technical professionals
•Data-driven with experience using metrics and KPIs to inform decisions and optimize performance
•Strong communication skills with the ability to influence without authority and align stakeholders
•Proven ability to partner cross-functionally to drive shared outcomes and resolve complex challenges

Experience:3+ years

Skills:LeadershipCoachingCommunicationData-drivenCross-functional

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 months ago

Manager I, Technical Account Management - Chicago/Denver

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Location: Chicago, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
•Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
•Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
•Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
•Drive account strategy discussions focused on product adoption, expansion, and services delivery

Pay and Benefits

Salary: USD 146,000 - 213,000 annually

Equity and Bonus:Equity

Perks:Rsus401kHealth InsurancePaid Leave

Key Requirements

•3+ years of management experience, ideally within a technical or post-sales organization
•Experience leading teams of customer-facing technical professionals
•Data-driven with experience using metrics and KPIs to inform decisions and optimize performance
•Strong communication skills with the ability to influence without authority and align stakeholders
•Proven ability to partner cross-functionally to drive shared outcomes and resolve complex challenges

Experience:3+ years

Skills:LeadershipCoachingCommunicationData-drivenCross-functional

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn