Manager I, Technical Account Management - Chicago/Denver

DataDog
Chicago, Denver
Workplace: HybridFull timeUSD 146,000 - 213,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Leadership","Coaching","Communication","Data-driven","Cross-functional"]

Lead and develop a high-performing Technical Account Management team in a post-sales capacity, driving strategy, execution, and customer value. partner with cross-functional teams, own team KPIs, mentor contributors, influence product direction, and recruit/coach to deliver excellent customer outcomes in a hybrid, North America-based setting.

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DataDog
DataDog
5 months ago

Manager I, Technical Account Management - Chicago/Denver

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and develop a high-performing Technical Account Management team in a post-sales capacity, driving strategy, execution, and customer value. partner with cross-functional teams, own team KPIs, mentor contributors, influence product direction, and recruit/coach to deliver excellent customer outcomes in a hybrid, North America-based setting.
Location: Chicago, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
  • •Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
  • •Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
  • •Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
  • •Drive account strategy discussions focused on product adoption, expansion, and services delivery

Pay and Benefits

Salary: USD 146,000 - 213,000 annually
Equity and Bonus:Equity
Perks:Rsus401kHealth InsurancePaid Leave

Key Requirements

  • •3+ years of management experience, ideally within a technical or post-sales organization
  • •Experience leading teams of customer-facing technical professionals
  • •Data-driven with experience using metrics and KPIs to inform decisions and optimize performance
  • •Strong communication skills with the ability to influence without authority and align stakeholders
  • •Proven ability to partner cross-functionally to drive shared outcomes and resolve complex challenges
Experience:3+ years
Skills:LeadershipCoachingCommunicationData-drivenCross-functional
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn