Customer Success Advisor - German speaking

iwoca
Berlin
Workplace: HybridFull timeEUR 30,000 - 38,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Customer-centricity","Teamwork","Organization","Problem-solving"]

Customer Success Advisor at iwoca delivering exceptional support to SMEs, handling inquiries, guiding applicants through credit applications, and collaborating with internal teams to improve customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
iwoca
iwoca
1 year ago

Customer Success Advisor - German speaking

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Customer Success Advisor at iwoca delivering exceptional support to SMEs, handling inquiries, guiding applicants through credit applications, and collaborating with internal teams to improve customer outcomes.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Handle customer inquiries via phone, email, and web chat ensuring prompt and efficient service
  • •Answer questions about iwoca products, the application process, and our service for new and existing customers
  • •Assist entrepreneurs in completing applications and providing required documents for credit decisions
  • •Collaborate with internal teams to achieve the best outcomes for customers
  • •Provide regular feedback on customer insights and opportunities to improve processes or offerings

Pay and Benefits

Salary: EUR 30,000 - 38,000 annually
Perks:Paid LeaveBirthday OffSabbaticalGym MembershipLearning BudgetHealth Insurance

Key Requirements

  • •German language proficiency with strong English understanding for international meetings
  • •Completed commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium)
  • •Relevant professional experience in customer service (banking environment or fintech a plus)
  • •Highly motivated, organized, and a true team player with a hands-on mentality
  • •Excellent communication skills and a customer-centric approach
Experience:FintechBankingFinancial services
Skills:CommunicationCustomer-centricityTeamworkOrganizationProblem-solving
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor