Controls Engineer II, Customer Support

Beumer Group
United States
Workplace: RemoteFull timeUSD 110,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Root cause analysis","Communication","Time management","Collaboration"]

Provide hands-on technical support for BEUMER’s installed machine control systems within the Customer Support division. Translate customer operational needs into control solutions, troubleshoot and optimize PLC and controls issues in live baggage handling and sortation environments, and support service activities from corrective/preventive maintenance to upgrades and modernization. Interpret electrical drawings, collaborate with electrical and software teams on I/O and system improvements, participate in testing/validation, and maintain accurate service documentation and change logs.

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FursaFursa
Beumer Group
Beumer Group
1 day ago

Controls Engineer II, Customer Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide hands-on technical support for BEUMER’s installed machine control systems within the Customer Support division. Translate customer operational needs into control solutions, troubleshoot and optimize PLC and controls issues in live baggage handling and sortation environments, and support service activities from corrective/preventive maintenance to upgrades and modernization. Interpret electrical drawings, collaborate with electrical and software teams on I/O and system improvements, participate in testing/validation, and maintain accurate service documentation and change logs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Understand customer operational needs and translate them into effective control system solutions for existing installations.
  • •Troubleshoot, maintain, and enhance BEUMER sorters using standard BEUMER control code.
  • •Diagnose and resolve PLC, controls, and system-level issues in live operational environments.
  • •Support service activities including corrective maintenance, preventive maintenance, optimization, and system upgrades.
  • •Interpret electrical design drawings/specifications and prepare service documentation, including as-builts and change logs.
Travel: Medium travel

Pay and Benefits

Salary: USD 110,000 - 120,000 annually
Perks:Health InsuranceDental401kLife InsurancePaid LeavePaid HolidaysAnnual BonusPer DiemVisionCritical Illness

Key Requirements

  • •Bachelor’s degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience).
  • •Minimum 5 years of relevant controls engineering experience, preferably in service/support environments.
  • •Advanced machine control concepts with strong troubleshooting methodologies.
  • •Strong PLC programming knowledge, especially Siemens TIA Portal (Allen-Bradley experience is a plus).
  • •Ability to read and interpret electrical schematics and system documentation.
Experience:5+ yearsService/support environmentsIndustrial automationIntralogistics
Education:Bachelor's in Controls Engineering, Electrical Engineering
Skills:Problem-solvingRoot cause analysisCommunicationTime managementCollaboration
Languages:English
Tech Stack:PLCSiemens TIA PortalAllen-BradleyElectrical schematicsI/O networkMachine control systems

Company Brief

Beumer Group
Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Beckum, Germany
Founded: 1935
WebsiteLinkedIn