Credit Collections Specialist

American Express
Taipei
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Analytical thinking","Time management","Sound judgment","Patience"]

Handle credit servicing for overdue accounts in a call-center environment, delivering first-class customer service while meeting production and quality goals. Negotiate and collect on credit risk accounts, discuss payment options and repayment plans, and recommend actions such as cancellations, suspending spending privileges, or write-off fee handling when justified. Process tasks in line with ICSSRM policies and regulatory requests, maintaining target performance and productive daily volume.

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American Express
American Express
2 days ago

Credit Collections Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle credit servicing for overdue accounts in a call-center environment, delivering first-class customer service while meeting production and quality goals. Negotiate and collect on credit risk accounts, discuss payment options and repayment plans, and recommend actions such as cancellations, suspending spending privileges, or write-off fee handling when justified. Process tasks in line with ICSSRM policies and regulatory requests, maintaining target performance and productive daily volume.
Location: Taipei
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Perform credit servicing on overdue accounts while providing first-class customer service.
  • •Negotiate, collect, and execute credit control for credit risk accounts according to ICSSRM policy and procedures.
  • •Achieve performance targets based on call monitoring scores, balances collected, and daily call volume/productivity.
  • •Negotiate with a customer-focused mindset to discuss alternate payment arrangements and repayment plans.
  • •Recommend cancellation or suspension of spending privileges and raise recommendations for write-off handling when justified, and complete required processes on time.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceParental LeaveRetirement

Key Requirements

  • •College graduate.
  • •Prefer candidates to have customer service experience.
  • •Able to work any shift within hours of operation, including nights and weekends if needed.
  • •Comfortable in a fast-paced call center environment while balancing inbound support with production and quality goals.
  • •Fluent English speaking and written skills, both English and Mandarin.
Experience:Customer serviceCall centerCollections
Education:Bachelor's
Skills:CommunicationAnalytical thinkingTime managementSound judgmentPatience
Languages:EnglishMandarin
Tech Stack:Internet technologyComputer systems

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn