Tapestry

1 week ago

Assistant Manager, Site Innovation & Operations, NA Ecommerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Ensure strong day-to-day eCommerce site operations on coach.com by monitoring site health, proactively identifying risks, and acting as the first line of defense for issue triage and resolution. Lead operational communication across the eCommerce team and cross-functional partners, tracking incidents through to accountability. Own the ecommerce site refresh/launch roadmap communications and support releases, floorsets, and high-traffic events, reporting insights from site diagnostics, NPS, and Medallia.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day site operations on coach.com to ensure optimal performance and timely issue resolution.
•Monitor site health using diagnostics, identify risks and improvement areas, and proactively mitigate issues.
•Act as the first line of defense for site issues by triaging and delegating to the appropriate partners.
•Define issue severity levels, prioritize response times, and track/document issues through resolution with cross-team accountability.
•Own creation, maintenance, and communication of the ecommerce site refresh/launch roadmap, including support for validations and site releases/floorsets during high-traffic events.

Pay and Benefits

Salary: USD 65,000 - 70,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

•Bachelor’s degree with at least 1+ years of professional experience in eCommerce or an equivalent combination of education and experience.
•Passion for eCommerce and awareness of the competitive landscape.
•Strong Excel skills, including knowledge of vlookups and pivot tables.
•Outstanding attention to detail and accuracy, with a learning mindset.
•Excellent communication skills and a team-oriented mindset with the ability to partner across teams.

Experience:1+ yearsECommerce

Education:Bachelor's

Skills:CommunicationTeamworkAttention to detailProblem-solvingAdaptability

Tech Stack:ExcelVlookupsPivot tablesNPSMedalliaCoach.com

Company Brief

Tapestry

Industry: Luxury Goods

Website

Loading job details...

Preparing the role view and application actions.

Tapestry

1 week ago

Assistant Manager, Site Innovation & Operations, NA Ecommerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day site operations on coach.com to ensure optimal performance and timely issue resolution.
•Monitor site health using diagnostics, identify risks and improvement areas, and proactively mitigate issues.
•Act as the first line of defense for site issues by triaging and delegating to the appropriate partners.
•Define issue severity levels, prioritize response times, and track/document issues through resolution with cross-team accountability.
•Own creation, maintenance, and communication of the ecommerce site refresh/launch roadmap, including support for validations and site releases/floorsets during high-traffic events.

Pay and Benefits

Salary: USD 65,000 - 70,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

•Bachelor’s degree with at least 1+ years of professional experience in eCommerce or an equivalent combination of education and experience.
•Passion for eCommerce and awareness of the competitive landscape.
•Strong Excel skills, including knowledge of vlookups and pivot tables.
•Outstanding attention to detail and accuracy, with a learning mindset.
•Excellent communication skills and a team-oriented mindset with the ability to partner across teams.

Experience:1+ yearsECommerce

Education:Bachelor's

Skills:CommunicationTeamworkAttention to detailProblem-solvingAdaptability

Tech Stack:ExcelVlookupsPivot tablesNPSMedalliaCoach.com

Company Brief

Tapestry

Industry: Luxury Goods

Website