Customer Experience Manager (TOLA)

Wiz
United States
Workplace: RemoteFull timeUSD 109,600 - 122,400 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Stakeholder management","Program management","Presentation"]

Lead strategic cloud-security initiatives for enterprise customers in the TOLA region, aligning Wiz value with customer goals, driving multi-year cloud adoption, and coordinating cross-functional teams (Sales, Support, Success, Product, Engineering) to deliver secure, scalable outcomes.

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FursaFursa
Wiz
Wiz
3 months ago

Customer Experience Manager (TOLA)

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead strategic cloud-security initiatives for enterprise customers in the TOLA region, aligning Wiz value with customer goals, driving multi-year cloud adoption, and coordinating cross-functional teams (Sales, Support, Success, Product, Engineering) to deliver secure, scalable outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own strategic projects and initiatives focused on cloud security, collaborating with Sales, Support, Success, and engineering teams to drive customer outcomes
  • •Interface with stakeholders across organizations to ensure effective communication and governance throughout project lifecycles with a focus on security best practices
  • •Engage customers to evangelize Wiz value, drive adoption of secure solutions, and advocate for customer needs internally
  • •Ensure guidance from Wiz (documents, TAM, product, and support) is understood and executed by the customer while advocating for Wiz on behalf of customers
  • •Lead day-to-day operations in post-onboarding stages to accelerate Wiz adoption, remove blockers, and maintain robust cloud security practices

Pay and Benefits

Salary: USD 109,600 - 122,400 annually
Perks:Health Insurance401kHome OfficeTime Off

Key Requirements

  • •5+ years of experience in a customer-facing strategic role (CSM, AE, PM, or similar)
  • •Proven track record with Fortune 100 customers in cloud-based technology
  • •Excellent communication and interpersonal skills with ability to engage stakeholders at all levels
  • •Deep understanding of cloud security practices and ability to translate security requirements into business value
  • •Ability to lead cross-functional programs and manage multi-year transformation initiatives in a SaaS/cloud security context
Experience:5+ yearsCloud securityEnterprise softwareSaaS
Skills:CommunicationLeadershipStakeholder managementProgram managementPresentation
Languages:English
Tech Stack:CloudCloud SecuritySaaSSalesforce

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn