Intern Customer Service (all genders) (Heidelberg, Baden-Wuerttemberg, DE, 69115)

Reckitt
Heidelberg
InternshipFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Collaboration","Teamwork","Attention to detail"]

Support German customers as part of a Heidelberg-based team, gaining hands-on experience across the end-to-end Order-to-Cash process. You’ll manage customer orders in SAP, validate order details, and provide proactive post-sales support during launches and supply constraints. You’ll investigate and resolve quantity/pricing claims, maintain customer and commercial data, and contribute to continuous improvement using KPIs and operational insights.

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Reckitt
Reckitt
7 hours ago

Intern Customer Service (all genders) (Heidelberg, Baden-Wuerttemberg, DE, 69115)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support German customers as part of a Heidelberg-based team, gaining hands-on experience across the end-to-end Order-to-Cash process. You’ll manage customer orders in SAP, validate order details, and provide proactive post-sales support during launches and supply constraints. You’ll investigate and resolve quantity/pricing claims, maintain customer and commercial data, and contribute to continuous improvement using KPIs and operational insights.
Location: Heidelberg
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Support the end-to-end Order-to-Cash process by ensuring accurate and timely management of customer orders in SAP.
  • •Review and validate order details with customers and internal stakeholders, including delivery dates, product information, EAN codes, and minimum order quantities.
  • •Provide proactive customer and business-partner support during product launches, supply constraints, and other operational priorities.
  • •Investigate and resolve quantity and pricing claims with accurate processing and follow-up within SAP.
  • •Contribute to continuous improvement initiatives using KPIs and operational insights to enhance service excellence and efficiency.

Pay and Benefits

Perks:Life InsuranceParental BenefitsEmployee Assistance

Key Requirements

  • •Currently pursuing a degree in Business Administration, Economics, Supply Chain, Logistics, International Business, or a related field.
  • •Previous internship or practical experience in Customer Service, Supply Chain, Logistics, Administration, or similar is an advantage.
  • •Strong interest in Customer Service, business processes, data analysis, and customer communication.
  • •Excellent communication, collaboration, and stakeholder management to build effective relationships across teams.
  • •Proactive, detail-oriented mindset with analytical and problem-solving skills; confidence to take ownership and work independently.
Education:
Skills:Customer focusCommunicationCollaborationTeamworkAttention to detail
Languages:EnglishGerman
Tech Stack:SAPExcel

Company Brief

Reckitt
Global consumer goods company producing health, hygiene, and home products across well-known brands. Operates in multiple markets offering over-the-counter health, personal care, and household cleaning products to consumers worldwide.
Industry: FMCG
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Slough, United Kingdom
Founded: 1999
WebsiteLinkedIn