Associate, Account Management (Metro Manila)

Delivery Hero
Philippines
Workplace: HybridFull timePHP 28,000 - 32,000 monthlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Negotiation","Relationship-building","Perseverance","Structured work"]

Own and grow relationships with partner restaurant chains through regular, in-person interactions with restaurant managers. Renegotiate contract terms (e.g., commission rate, minimum basket size), drive adoption of backlink/splash pages to increase orders, and streamline aftersales processes using CRM. Recruit top partners for the corporate menu booklet, monitor order evolution and customer experience post-integration, and ensure consistently strong partner performance.

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Delivery Hero
Delivery Hero
1 month ago

Associate, Account Management (Metro Manila)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow relationships with partner restaurant chains through regular, in-person interactions with restaurant managers. Renegotiate contract terms (e.g., commission rate, minimum basket size), drive adoption of backlink/splash pages to increase orders, and streamline aftersales processes using CRM. Recruit top partners for the corporate menu booklet, monitor order evolution and customer experience post-integration, and ensure consistently strong partner performance.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage and enhance partner restaurant relationships through regular, personal contact with restaurant managers.
  • •Renegotiate contract conditions such as commission rate and minimum basket size on a regular basis.
  • •Drive implementation of backlinks and/or splash pages to convert online traffic into additional orders.
  • •Design and improve aftersales processes by streamlining operations and the CRM system.
  • •Onboard top partner restaurants for the corporate menu booklet and monitor order evolution and customer experience after integration.

Pay and Benefits

Salary: PHP 28,000 - 32,000 monthly

Key Requirements

  • •Bachelor’s degree graduate.
  • •Preferably 1-3 years of lead or account management experience, ideally in the food and beverages industry.
  • •Strong interpersonal and communication skills with strong negotiation skills.
  • •Ability to build and maintain relationships with clients and convince partners.
  • •English and Filipino proficiency.
Experience:Food and beverages
Education:Bachelor's
Skills:CommunicationNegotiationRelationship-buildingPerseveranceStructured work
Languages:EnglishFilipino
Tech Stack:CRM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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