Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide expert troubleshooting for Fortinet products—especially FortiGate—serving as a support and escalation point for customers and partners. Analyze configuration and customer system data, recommend corrective actions, and reproduce issues in lab environments to isolate and resolve problems. Lead case follow-ups through escalation and closure, manage customer communications and expectations, and educate users as needed using technical documentation and release notes.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate.
•Analyze configuration and customer system information; recommend corrective actions.
•Consult technical documentation, bulletins, and release notes for known problems.
•Reproduce customer environments on lab equipment to isolate issues and propose solutions.
•Manage technical cases through escalation and closure, including customer communications and expectations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeavePaid HolidaysSick Time

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience).
•Deep working knowledge of Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurityCybersecuritySystem administrationCall center

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiGateFortinetWindowsOSXUnixLinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate.
•Analyze configuration and customer system information; recommend corrective actions.
•Consult technical documentation, bulletins, and release notes for known problems.
•Reproduce customer environments on lab equipment to isolate issues and propose solutions.
•Manage technical cases through escalation and closure, including customer communications and expectations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeavePaid HolidaysSick Time

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience).
•Deep working knowledge of Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurityCybersecuritySystem administrationCall center

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiGateFortinetWindowsOSXUnixLinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn