Senior Fraud Operations Specialist

Aircall
United States
Workplace: RemoteFull timeUSD 60,000 - 68,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Analytical","Problem-solving","Stakeholder management","Prioritization"]

Senior Fraud Operations Specialist to lead complex fraud investigations, applying strong analytical judgment to protect Aircall’s services and customers. You’ll drive data-informed decisions, escalate when needed, and help shape detection and prevention processes across cross-functional teams.

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Aircall
Aircall
2 months ago

Senior Fraud Operations Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Senior Fraud Operations Specialist to lead complex fraud investigations, applying strong analytical judgment to protect Aircall’s services and customers. You’ll drive data-informed decisions, escalate when needed, and help shape detection and prevention processes across cross-functional teams.
Location: United States
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead and document complex fraud investigations and high-impact cases originating from internal teams and partners.
  • •Take escalations and make well-supported, data-driven final decisions with direct business impact.
  • •Perform advanced data analysis to identify fraud patterns and quantify risk to support decisions (Looker, Datadog, SQL, HEX).
  • •Review and assess KYC/KYB documentation to evaluate customer risk and flag onboarding activity.
  • •Communicate fraud findings clearly to stakeholders and collaborate with cross-functional teams to resolve issues and improve processes.

Pay and Benefits

Salary: USD 60,000 - 68,000 annually

Key Requirements

  • •5+ years in Fraud Prevention, Risk Management, or Trust & Safety at a technology company.
  • •Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent); comfortable extracting data for ad-hoc analyses.
  • •Solid judgment when handling complex, high-impact fraud cases with data-driven decisions under ambiguity.
  • •Hands-on experience reviewing KYC and KYB documentation as part of fraud/risk assessment processes.
  • •Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring.
Experience:5+ yearsFraud preventionRisk managementTrust & safety
Skills:CommunicationAnalyticalProblem-solvingStakeholder managementPrioritization
Tech Stack:LookerDatadogSQLHEX

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn