Customer Service & Inside Sales Representative

Sonoco Products
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Professional communication","Customer focus","Problem solving","Cross-functional coordination","Analytical thinking"]

Act as the primary contact for assigned customers, handling end-to-end order follow-up including requests, scheduling changes, incidents, and service questions. Manage purchase orders in the system, monitor the full order cycle to delivery, and support OTIF performance through coordination with Operations, Planning, Logistics, Quality, and Shipping. Compile demand forecasts, maintain customer/product/contract data, and produce monthly KPI reports and service/performance insights.

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Sonoco Products
Sonoco Products
1 day ago

Customer Service & Inside Sales Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the primary contact for assigned customers, handling end-to-end order follow-up including requests, scheduling changes, incidents, and service questions. Manage purchase orders in the system, monitor the full order cycle to delivery, and support OTIF performance through coordination with Operations, Planning, Logistics, Quality, and Shipping. Compile demand forecasts, maintain customer/product/contract data, and produce monthly KPI reports and service/performance insights.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the main point of contact for assigned internal/external customers, providing timely follow-up on requests, orders, scheduling changes, incidents, and service inquiries.
  • •Receive, review, enter, and manage customer purchase orders in the corresponding system with accurate information.
  • •Monitor the complete order cycle from receipt through final delivery, ensuring complete and on-time delivery (OTIF) and coordinating preventive/corrective actions.
  • •Compile and analyze demand forecasts, supply programs, and customer requirements; prepare and track monthly Forecast and quarterly Rolling Forecast with the Sales team.
  • •Maintain customer/product/contract/price databases and deliver monthly performance reports using service, delivery, quality, demand, inventory, and other KPIs. Assist with credit/collables account discrepancies and support continuous improvement initiatives.

Key Requirements

Skills:Professional communicationCustomer focusProblem solvingCross-functional coordinationAnalytical thinking

Company Brief

Sonoco Products
Produces industrial and consumer packaging solutions, including paper, rigid paper containers, plastics, and protective packaging. Sonoco serves a wide range of global customers across food, beverage, healthcare, and industrial markets.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hartsville, United States
Founded: 1899
WebsiteLinkedIn