Technical Account Manager

MongoDB
Gurugram, Haryana
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Account leadership","Collaboration","Independent work","Problem-solving"]

Build and lead technical relationships with MongoDB’s largest customers, using deep product and systems knowledge to resolve issues and deliver positive, account-wide technical outcomes. Drive a structured engagement process through discovery and shared roadmaps, operate in complex environments, and mentor/ramp new team members. Also act as the eyes and ears of the product team, surfacing requirements and opportunities based on customer needs.

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FursaFursa
MongoDB
MongoDB
4 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and lead technical relationships with MongoDB’s largest customers, using deep product and systems knowledge to resolve issues and deliver positive, account-wide technical outcomes. Drive a structured engagement process through discovery and shared roadmaps, operate in complex environments, and mentor/ramp new team members. Also act as the eyes and ears of the product team, surfacing requirements and opportunities based on customer needs.
Location: Gurugram, Haryana
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Cultivate customer confidence and deliver account-wide technical outcomes that solve major customer problems.
  • •Lead systematic customer engagement through deep discovery and development of shared objectives/roadmaps.
  • •Provide expert guidance on how to run MongoDB at scale, identifying deep-dive opportunities and connecting with subject matter experts.
  • •Mentor and ramp new team members and take initiative in building knowledge of new product lines.
  • •Surface new requirements and potential opportunities to the product team and manage expectations with technical leaders.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •7+ years of relevant experience with strong communication and account leadership skills.
  • •Ability to foster open lines of communication internally and externally, calibrating messaging for different audiences including escalations.
  • •Experience analyzing and pursuing enterprise issues holistically across multiple technologies and customer teams.
  • •Experience building, maintaining, tuning, and troubleshooting mission-critical production database systems at scale.
  • •Experience using cloud services such as AWS, Azure, or GCP, plus a structured approach to solving complex technical problems.
Experience:7+ yearsDatabasesNoSQLEnterpriseCloud
Skills:CommunicationAccount leadershipCollaborationIndependent workProblem-solving
Certifications:MongoDB Certified DBA Associate
Languages:English
Tech Stack:MongoDBMongoDB AtlasAWSAzureGCPMicroservicesServerlessCI/CDContainersOrchestrationLinuxGitClusteringNetworkingSecurityVirtualizationI/O tuningPerformanceMemory managementConfiguration

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn