Health Care Appointment Scheduler Specialist - Call Center (Day or Night)

Qureos
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Organization","Attention to detail","Empathy","Time management","Professionalism","Confidentiality","Problem escalation"]

Help patients schedule, confirm, reschedule, and cancel appointments for day or night coverage. Answer calls and messages with a warm, professional tone, coordinate with providers and clinic staff, and update patient demographic and insurance details in scheduling and records systems. Document interactions accurately, follow privacy and confidentiality procedures, and escalate urgent or complex concerns to the appropriate teams—balancing speed, accuracy, and empathy in a fast-paced environment.

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FursaFursa
Qureos
Qureos
6 days ago

Health Care Appointment Scheduler Specialist - Call Center (Day or Night)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Help patients schedule, confirm, reschedule, and cancel appointments for day or night coverage. Answer calls and messages with a warm, professional tone, coordinate with providers and clinic staff, and update patient demographic and insurance details in scheduling and records systems. Document interactions accurately, follow privacy and confidentiality procedures, and escalate urgent or complex concerns to the appropriate teams—balancing speed, accuracy, and empathy in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Schedule, confirm, reschedule, and cancel patient appointments accurately for day or night coverage.
  • •Answer incoming calls and messages warmly and professionally while assisting patients with scheduling needs.
  • •Maintain and update patient demographic, insurance, and contact information in scheduling systems.
  • •Coordinate with providers, nurses, and clinic staff to align appointment availability and special scheduling requests.
  • •Document patient interactions and appointment changes clearly and accurately, following privacy and confidentiality procedures, and escalate urgent concerns when needed.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceEmployee AssistantFlexible Spending

Key Requirements

  • •High school diploma or equivalent required; additional administrative or health care training is a plus.
  • •Previous experience in appointment scheduling, medical office support, call center work, or customer service preferred.
  • •Strong verbal and written communication skills with a friendly, patient-focused approach.
  • •Ability to use scheduling software and electronic records systems accurately.
  • •Ability to work day or night shifts reliably, including weekends or holidays if needed.
Education:High School
Skills:CommunicationOrganizationAttention to detailEmpathyTime managementProfessionalismConfidentialityProblem escalation
Tech Stack:Scheduling softwareElectronic records systemsPatient records platformsStandard office applications

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn