Mastercard

1 month ago

Manager, Enablement & Operations Customer Success, Services NAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead regional enablement and operations for Mastercard Services Customer Success, aligning cross-functional teams (Network Services, Account Management, Sales, Product, TAMs) to drive adoption, retention, and value realization. Translate complex technical capabilities into clear customer solutions, develop scalable training and playbooks, and identify opportunities to grow customer value and product engagement in Payments and Cybersecurity domains.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead the regional enablement and operations for Services Customer Success, coordinating with cross-functional teams to execute strategic regional priorities and drive positive outcomes for priority customers.
•Drive customer engagement by understanding customers’ business needs, managing health and value realization during network product launches and post-sale activities.
•Grow the business by leveraging Mastercard Services offerings, identifying opportunities for additional products, and evaluating business models and partnerships with data-backed analyses.
•Lead the development of training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally.
•Translate complex technical capabilities into clear, customer-centric solutions and incorporate customer feedback to refine value propositions and product improvements.

Pay and Benefits

Perks:Health Insurance401kLife InsuranceGym MembershipPaid Leave

Key Requirements

•Translate complex technical capabilities into effective solutions addressing customer needs in a clear, customer-centric manner.
•Knowledge and understanding of payments technology or cybersecurity, and applying that knowledge to address customer/market needs are a plus.
•Experience using tools to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•Proven ability to analyze customer metrics and leverage data to drive customer success initiatives that contribute to mutual profitability and growth.
•Track record of identifying opportunities to further strengthen partnerships and drive value for customers.

Experience:PaymentsCybersecurityDigital payments

Skills:CommunicationLeadershipCollaborationProblem-solvingCustomer-focused

Languages:English

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Manager, Enablement & Operations Customer Success, Services NAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead the regional enablement and operations for Services Customer Success, coordinating with cross-functional teams to execute strategic regional priorities and drive positive outcomes for priority customers.
•Drive customer engagement by understanding customers’ business needs, managing health and value realization during network product launches and post-sale activities.
•Grow the business by leveraging Mastercard Services offerings, identifying opportunities for additional products, and evaluating business models and partnerships with data-backed analyses.
•Lead the development of training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally.
•Translate complex technical capabilities into clear, customer-centric solutions and incorporate customer feedback to refine value propositions and product improvements.

Pay and Benefits

Perks:Health Insurance401kLife InsuranceGym MembershipPaid Leave

Key Requirements

•Translate complex technical capabilities into effective solutions addressing customer needs in a clear, customer-centric manner.
•Knowledge and understanding of payments technology or cybersecurity, and applying that knowledge to address customer/market needs are a plus.
•Experience using tools to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•Proven ability to analyze customer metrics and leverage data to drive customer success initiatives that contribute to mutual profitability and growth.
•Track record of identifying opportunities to further strengthen partnerships and drive value for customers.

Experience:PaymentsCybersecurityDigital payments

Skills:CommunicationLeadershipCollaborationProblem-solvingCustomer-focused

Languages:English

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor