Agoda

2 weeks ago

Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide 24/7 customer support for Japanese-speaking guests and partners from Kuala Lumpur using phone, email, and live chat. Handle high volumes of inquiries across multiple Agoda products (Hotel, Flights, Activities, and more) after training. Meet individual KPIs and team goals, improve customer service via self-service, and contribute to continuous process improvements while maintaining confidentiality of customer information.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and support guests and partners via phone, email, and live chat.
•Support multiple Agoda products (Hotel, Flights, Activities, and more) after training to meet business needs.
•Handle high volumes of customer and partner inquiries professionally.
•Own issues and concerns, including operational issues and pricing/invoice queries.
•Maintain confidentiality of customer information and continuously identify process improvements to share with Team Leaders/Manager.

Pay and Benefits

Perks:Health InsuranceVisa SponsorshipRelocationRemote Work

Key Requirements

•Excellent command of spoken and written Japanese (JLPT N1) and business-level English.
•Strong customer focus and a genuine desire to help others.
•Ability to stay calm, be accurate, and remain professional under pressure.
•Good problem-solving skills using guidelines and data to make decisions effectively.
•Flexibility to work shift rotations and support public holidays and weekends.

Experience:Customer supportContact centerTravelE-commerceHospitality

Skills:Customer focusCommunicationIntegrityProblem-solvingAdaptability

Languages:JapaneseEnglish

Tech Stack:CRMTicketing systems

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

2 weeks ago

Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and support guests and partners via phone, email, and live chat.
•Support multiple Agoda products (Hotel, Flights, Activities, and more) after training to meet business needs.
•Handle high volumes of customer and partner inquiries professionally.
•Own issues and concerns, including operational issues and pricing/invoice queries.
•Maintain confidentiality of customer information and continuously identify process improvements to share with Team Leaders/Manager.

Pay and Benefits

Perks:Health InsuranceVisa SponsorshipRelocationRemote Work

Key Requirements

•Excellent command of spoken and written Japanese (JLPT N1) and business-level English.
•Strong customer focus and a genuine desire to help others.
•Ability to stay calm, be accurate, and remain professional under pressure.
•Good problem-solving skills using guidelines and data to make decisions effectively.
•Flexibility to work shift rotations and support public holidays and weekends.

Experience:Customer supportContact centerTravelE-commerceHospitality

Skills:Customer focusCommunicationIntegrityProblem-solvingAdaptability

Languages:JapaneseEnglish

Tech Stack:CRMTicketing systems

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn