Assistant Manager - Brentwood

RealReal
Santa Monica
Workplace: OnsiteFull timeUSD 65,581.1 - 74,949.6Function: Administration & Executive AssistanceSkills: ["Leadership","Customer service","Strategic thinking","Analytical thinking","Problem-solving"]

Collaborate with the Store Manager to lead the store team and deliver best-in-class customer experiences through exceptional clienteling and service. Drive supply and demand goals, manage day-to-day support for Customer Experience Specialists, and lead from the sales floor when the Store Manager is away. Train and develop the team on product knowledge and sales techniques, strengthen brand loyalty, and help build an inclusive, high-performing environment.

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FursaFursa
RealReal
RealReal
12 hours ago

Assistant Manager - Brentwood

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Collaborate with the Store Manager to lead the store team and deliver best-in-class customer experiences through exceptional clienteling and service. Drive supply and demand goals, manage day-to-day support for Customer Experience Specialists, and lead from the sales floor when the Store Manager is away. Train and develop the team on product knowledge and sales techniques, strengthen brand loyalty, and help build an inclusive, high-performing environment.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Partner with the Store Manager to uphold team values and deliver exceptional customer service.
  • •Lead and support Customer Experience Specialists to achieve supply and demand goals and provide best-in-class client experiences.
  • •Train and develop the team on product knowledge, sales techniques, consignor education, and customer service skills.
  • •Ensure an inclusive, diverse environment by prioritizing diversity, equity, and inclusion training.
  • •Flex between store roles as needed and lead the store team when the Store Manager is not on site.

Pay and Benefits

Salary: USD 65,581.1 - 74,949.6
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •1+ years of store management experience, preferably in the luxury or fashion industry.
  • •Experience in a commissioned sales or retail environment and/or operationally intensive business.
  • •Ability to conduct employee touch-bases and performance reviews to support training and development.
  • •Ability to strategically manage a sales floor (scheduling, zoning, coaching, etc.).
  • •Comfort working flexible hours, including holidays, evenings, and weekends.
Experience:Luxury retailFashionCommissioned salesConsignmentResale luxurySustainability
Skills:LeadershipCustomer serviceStrategic thinkingAnalytical thinkingProblem-solving
Tech Stack:MS ExcelGoogle SheetsGoogle SuiteApple hardware

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor