Technical Support Engineer II

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Critical thinking","Attention to detail","Self-motivation","Client focus"]

Provide multi-channel technical support and ongoing training for how customers use the platform. Reproduce technical issues, dive into Datadog’s integrations, and help solve problems through investigation and troubleshooting. Lead product demos by earning demo certification, and bring customer feedback to internal product discussions. Deliver specialized training as a subject-matter expert and work from the Tokyo office at least three days per week.

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FursaFursa
DataDog
DataDog
1 year ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide multi-channel technical support and ongoing training for how customers use the platform. Reproduce technical issues, dive into Datadog’s integrations, and help solve problems through investigation and troubleshooting. Lead product demos by earning demo certification, and bring customer feedback to internal product discussions. Deliver specialized training as a subject-matter expert and work from the Tokyo office at least three days per week.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •複数のチャネル（発券システム、ライブチャット、画面共有ツール）でトレーニングを継続し、技術サポートを特定して問題解決する
  • •技術的な問題を再現し、Datadogの1000+以上のインテグレーションを深掘りする
  • •デモ認定資格を取得し、顧客への製品デモをリードする
  • •顧客フィードバックを基に社内チームと製品に関するディスカッションに参加する
  • •Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施する

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity401kHealth Insurance

Key Requirements

  • •SaaSでのマルチチャネルテクニカルサポート経験（関連経験2年以上）
  • •Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験
  • •トラブルシューティングやプログラミングの経験を持つエンジニア
  • •ビジネスレベルまたはネイティブレベルの日本語力（会話・読み書き）
  • •週末を含むローテーション勤務が可能で、細部にまで気を配り継続的に学ぶ意欲があること
Experience:2+ yearsSaaS
Skills:CommunicationCritical thinkingAttention to detailSelf-motivationClient focus
Languages:Japanese
Tech Stack:ZendeskJiraConfluenceLinux

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn