Hearing Wellness Advisor - Chelmsford

Sonova
United Kingdom
Workplace: OnsiteFull timeGBP 26,500+ annuallyFunction: OtherEducation: high_schoolSkills: ["Customer focus","Communication","Organizational skills","Attention to detail"]

Support customers throughout their hearing journey in a modern Boots Hearingcare clinic. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help with hearing aid maintenance, aftercare, and troubleshooting, and assist Audiologists with clinic flow. Discuss hearing health and products with customers, manage appointments and records accurately, and deliver a high-quality customer-centric service. Get structured training, leading to a clear pathway into QHAD and Audiology.

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FursaFursa
Sonova
Sonova
12 hours ago

Hearing Wellness Advisor - Chelmsford

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support customers throughout their hearing journey in a modern Boots Hearingcare clinic. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help with hearing aid maintenance, aftercare, and troubleshooting, and assist Audiologists with clinic flow. Discuss hearing health and products with customers, manage appointments and records accurately, and deliver a high-quality customer-centric service. Get structured training, leading to a clear pathway into QHAD and Audiology.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers with a warm, professional welcome.
  • •Carry out hearing screenings and pre-clinic checks.
  • •Support hearing aid maintenance, aftercare, and troubleshooting.
  • •Assist Audiologists with clinic flow and customer preparation.
  • •Manage administration, appointments, and customer records accurately, delivering a high-quality customer-centric service.

Pay and Benefits

Salary: GBP 26,500 annually
Perks:Discount CardFree HearingFree FluPension SchemeLife AssuranceAnnual LeaveWellness Stipend

Key Requirements

  • •GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
  • •Strong customer focus and performance in a service environment.
  • •Ability to balance academic study with clinical practice.
  • •Confidence working with customers in a consultative setting.
  • •Strong communication, organisational skills, and attention to detail for administration and records.
Experience:HealthcareRetail
Education:High School in GCSE (or equivalent) in Maths, English, and Science (Grade C/5+)
Skills:Customer focusCommunicationOrganizational skillsAttention to detail

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website