Product Operations Specialist - San Francisco Bay Area

Flagright
San Francisco
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Data analysis","Cross-functional collaboration"]

Product Operations Specialist collaborating with customers, product, and engineering to translate real-world needs into product improvements. Own customer interactions, analyze data to drive decisions, and help shape features and releases to improve functionality and user experience in a fast-moving fintech environment.

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FursaFursa
Flagright
Flagright
2 months ago

Product Operations Specialist - San Francisco Bay Area

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Product Operations Specialist collaborating with customers, product, and engineering to translate real-world needs into product improvements. Own customer interactions, analyze data to drive decisions, and help shape features and releases to improve functionality and user experience in a fast-moving fintech environment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
  • •Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
  • •Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements
  • •Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
  • •Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
Travel: Low travel

Key Requirements

  • •1-3 years of experience as a Product Operations Analyst or a similar role; able to work independently and manage multiple priorities
  • •Excellent written and verbal communication skills in English
  • •Proficiency in using data analysis tools and techniques to identify trends and opportunities for optimizing product operations
  • •Familiarity with product lifecycle management principles and methodologies
  • •Experience working with cross-functional teams (product management, engineering, marketing, customer support) and travel flexibility for meetings
Skills:CommunicationProblem-solvingData analysisCross-functional collaboration
Languages:English
Tech Stack:Data analysisKPIsProduct operations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Flagright
Provides anti-money laundering (AML) and fraud prevention solutions, offering real-time transaction monitoring, risk scoring, and compliance automation for fintechs, banks, and crypto businesses to detect suspicious activity and streamline regulatory reporting.
Industry: RegTech
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