Telephone/PBX Operator

Choice Hotels
United States
Workplace: OnsiteFull timeUSD 20.32+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Teamwork","Attention to detail","Flexibility"]

Answer guest calls promptly and professionally to deliver 100% guest satisfaction. Provide clear communication, relay internal and external information, and support guests with room and reservation changes. Handle shuttle and ground transportation reservations, deliver welcome calls, and coordinate with hotel departments using radio and communication procedures. Take room service orders and enter them in point-of-sale systems, maintaining accurate menu knowledge and assisting during emergencies.

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FursaFursa
Choice Hotels
Choice Hotels
1 month ago

Telephone/PBX Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Answer guest calls promptly and professionally to deliver 100% guest satisfaction. Provide clear communication, relay internal and external information, and support guests with room and reservation changes. Handle shuttle and ground transportation reservations, deliver welcome calls, and coordinate with hotel departments using radio and communication procedures. Take room service orders and enter them in point-of-sale systems, maintaining accurate menu knowledge and assisting during emergencies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle incoming and outgoing calls according to standard operating procedures and provide clear, concise communication.
  • •Assist guests with questions and needs, including room or restaurant reservation changes and recommendations for hotel/local attractions.
  • •Make shuttle and ground transportation reservations and deliver guest welcome calls upon check-in.
  • •Coordinate radio communications between hotel departments and communicate with housekeeping about room availability and guest requests.
  • •Take room service food and beverage orders, enter orders in the point-of-sale system, assist with food allergy questions, and contact designated personnel during emergencies.

Pay and Benefits

Salary: USD 20.32 hourly
Perks:Employee DiscountsMealFree ParkingPaid SickHealth InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •Minimum one-year hotel front desk experience, or other hotel experience, or experience in a customer service environment.
  • •Preferred experience in the Opera system.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Works well independently or as part of a team with strong attention to detail.
  • •Ability to work a flexible schedule including holidays and weekends.
Experience:1+ yearsHospitalityCustomer service
Skills:CommunicationCustomer serviceTeamworkAttention to detailFlexibility
Tech Stack:OperaOpen TableMicrosRuntrizHotSOSPoint-of-sale

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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