3 days ago

ServiceNow Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide user-focused ServiceNow support in the U.S. Coast Guard environment, serving as the first point of contact for application issues and managing incident/service request tickets. Analyze enhancement requests and defect reports, translate user needs into Agile user stories and enhancement records, and verify tests as requirements land. Coordinate ServiceNow change activity, publish release notes, handle access/provisioning requests, and escalate complex issues to Tier 2 teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the initial point of contact for application support; log, track, and update tickets in ServiceNow.
•Analyze customer needs to refine and document enhancement requests as Enhancement Records and Agile user stories.
•Analyze and document defect reports and support test verification as requirements are delivered.
•Coordinate and communicate ServiceNow change activity, including scope/timing of system updates, and author release notes.
•Fulfill user requests (access provisioning, permission changes, usage guidance), guide users through workflows, and escalate complex issues to Tier 2 teams.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Key Requirements

•6-9 years of experience (or commensurate experience) with a high school education.
•Demonstrated effective verbal and written communications skills.
•Business analysis experience to transform user requirements into documented requirements.
•Experience providing direct software systems support to end users, including incident response and service request handling within ServiceNow.
•Ability to work collaboratively with stakeholders, technical teams, and cross-functional groups.

Education:High School

Skills:CommunicationCollaborationBusiness analysis

Certifications:ServiceNow Administrator CertificationITIL Foundation Certification

Tech Stack:ServiceNowAgileITILCMDB

Eligibility

Security Clearance:Secret

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

GovCIO

3 days ago

ServiceNow Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the initial point of contact for application support; log, track, and update tickets in ServiceNow.
•Analyze customer needs to refine and document enhancement requests as Enhancement Records and Agile user stories.
•Analyze and document defect reports and support test verification as requirements are delivered.
•Coordinate and communicate ServiceNow change activity, including scope/timing of system updates, and author release notes.
•Fulfill user requests (access provisioning, permission changes, usage guidance), guide users through workflows, and escalate complex issues to Tier 2 teams.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Key Requirements

•6-9 years of experience (or commensurate experience) with a high school education.
•Demonstrated effective verbal and written communications skills.
•Business analysis experience to transform user requirements into documented requirements.
•Experience providing direct software systems support to end users, including incident response and service request handling within ServiceNow.
•Ability to work collaboratively with stakeholders, technical teams, and cross-functional groups.

Education:High School

Skills:CommunicationCollaborationBusiness analysis

Certifications:ServiceNow Administrator CertificationITIL Foundation Certification

Tech Stack:ServiceNowAgileITILCMDB

Eligibility

Security Clearance:Secret

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn