Senior Operations Manager, Account Operations

Athelas
United States
Workplace: RemoteFull timeFunction: Business OperationsExperience: 3-5 yearsSkills: ["Communication","Leadership","Problem-solving","Customer experience","Project management"]

Senior Account Operations Manager responsible for end-to-end Revenue-Cycle Management across Product, Engineering, Operations, Sales, and Account Management. Drives growth, operational metrics, and scalable processes; leads cross-functional initiatives; owns complex client relationships (>$1.2M ARR) and supports rapid, autonomous growth in a fully remote environment (US-based, on-site for local SF Bay Area).

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Athelas
Athelas
2 months ago

Senior Operations Manager, Account Operations

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Last checked: 2 hours agoStatus: Live

Job Summary

Senior Account Operations Manager responsible for end-to-end Revenue-Cycle Management across Product, Engineering, Operations, Sales, and Account Management. Drives growth, operational metrics, and scalable processes; leads cross-functional initiatives; owns complex client relationships (>$1.2M ARR) and supports rapid, autonomous growth in a fully remote environment (US-based, on-site for local SF Bay Area).
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive client growth through operational optimization and new growth initiatives
  • •Drive operational metrics (process throughput, defect rate, etc.)
  • •Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
  • •Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
  • •Breakdown complex, challenging business problems and own execution and outcomes
Travel: Low travel

Key Requirements

  • •3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • •Experience leading others in client-facing roles
  • •Energized by people and delivering great customer experience
  • •Comfortable working with data and proficiency in SQL + Excel
  • •Expertise in project management and deploying multiple projects in a fast-paced environment; experience in the RCM space or prior startup experience is a bonus
Experience:3-5 years
Skills:CommunicationLeadershipProblem-solvingCustomer experienceProject management
Tech Stack:SQLExcel

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website