信用卡客服中心顧客服務專員 / 副理

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Customer-focused","Communication","Service motivation","High stress tolerance","Problem-solving"]

Handle inbound credit card customer calls, resolve inquiries, maintain customer data, and support retention efforts such as cancel/stop-card prevention. Process customer complaints and use feedback to improve service. Interact with customers to promote credit card applications and campaigns, meet assigned performance goals, and refer related bank products through appropriate sales channels. Complete internal training, support cross-team needs, and rotate shifts based on call volume.

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FursaFursa
HSBC
HSBC
1 day ago

信用卡客服中心顧客服務專員 / 副理

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle inbound credit card customer calls, resolve inquiries, maintain customer data, and support retention efforts such as cancel/stop-card prevention. Process customer complaints and use feedback to improve service. Interact with customers to promote credit card applications and campaigns, meet assigned performance goals, and refer related bank products through appropriate sales channels. Complete internal training, support cross-team needs, and rotate shifts based on call volume.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Answer credit card customer calls, resolve issues, and provide diversified services.
  • •Handle general credit card inquiries, perform data maintenance, manage retention for cancellation/stop-card customers, and promote credit card application and usage promotions.
  • •Process customer complaints and incorporate feedback to drive service improvements.
  • •Actively sell bank-related products during phone interactions and achieve performance targets such as credit card installment/financing products.
  • •Refer other bank products (e.g., mortgage, insurance, account opening) to other sales channels to increase sales opportunities.

Key Requirements

  • •Graduated from junior college or university (專科或大學以上畢業).
  • •Able to work rotating shifts, including Saturdays and Sundays.
  • •Experience in credit card customer service or other customer service specialist roles.
  • •Either has sales experience or is willing to do sales.
  • •Basic English listening/speaking required (fluency preferred); Taiwanese (台語) communication is a plus.
Education:Associate's
Skills:Customer-focusedCommunicationService motivationHigh stress toleranceProblem-solving
Languages:EnglishTaiwanese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn