Supervisor - Castle Towers (Sydney, AU)

Sephora
Sydney
Workplace: OnsiteFull time33.37+ hourlyFunction: OtherSkills: ["Leadership","Coaching","Communication","Mentoring","Customer service"]

Lead store operations and the client experience at a Sephora Castle Towers location, managing and mentoring a team of 20+ beauty advisors. Drive a high-performance selling culture to exceed KPIs through coaching, forecasting, and data-driven decisions using reporting tools. Oversee daily operational needs as the Client Experience Lead, collaborating with store leadership across front-of-house and back-of-house functions in a fast-paced luxury retail environment.

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Sephora
Sephora
4 days ago

Supervisor - Castle Towers (Sydney, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead store operations and the client experience at a Sephora Castle Towers location, managing and mentoring a team of 20+ beauty advisors. Drive a high-performance selling culture to exceed KPIs through coaching, forecasting, and data-driven decisions using reporting tools. Oversee daily operational needs as the Client Experience Lead, collaborating with store leadership across front-of-house and back-of-house functions in a fast-paced luxury retail environment.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead and shape the client experience while mentoring and role-modeling for the team.
  • •Drive sales performance and exceed KPIs through coaching, development, and a high-performance selling culture.
  • •Use reporting data to inform operational decisions and collaborate with store leadership.
  • •Oversee client and team matters as the Client Experience Lead, making critical store decisions in a fast-paced environment.
  • •Support sales management and back-of-house operations across key beauty categories.

Pay and Benefits

Salary: 33.37 hourly
Perks:Paid LeaveLife InsuranceHealth InsuranceGym MembershipEmployee Discount

Key Requirements

  • •Extensive retail management experience, including profit and loss, people management and training, stock control, and visual merchandising.
  • •Strong coaching and leadership experience on the sales floor, with a hands-on approach.
  • •Experience exceeding sales targets and KPIs in a results-oriented environment.
  • •Proficiency using the Microsoft Office Suite for data interpretation and daily reporting.
  • •Availability for a rotating roster, including late nights, weekends, and public holidays.
Experience:RetailLuxury retail
Skills:LeadershipCoachingCommunicationMentoringCustomer service
Tech Stack:Microsoft Office Suite

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn