Client Manager - US Large Market (Virtual)

American Express
United States
Workplace: RemoteFull timeUSD 89,250 - 150,250 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Relationship management","Negotiation","Stakeholder management","Resilience","Problem-solving"]

Serve as a payments and client relationship expert, advising on policies, benchmarking, and recommendations to reduce costs and drive efficiencies. Build portfolio growth plans, collaborate internally to expand client spend, and lead renewals and expansions with proposal development, pricing, contract negotiation, and solution implementation oversight. Influence decision-makers and mobilizers across client organizations to resolve escalations, overcome complex barriers, and achieve profitability objectives across an ~10-client portfolio.

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American Express
American Express
1 week ago

Client Manager - US Large Market (Virtual)

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Job Summary

Serve as a payments and client relationship expert, advising on policies, benchmarking, and recommendations to reduce costs and drive efficiencies. Build portfolio growth plans, collaborate internally to expand client spend, and lead renewals and expansions with proposal development, pricing, contract negotiation, and solution implementation oversight. Influence decision-makers and mobilizers across client organizations to resolve escalations, overcome complex barriers, and achieve profitability objectives across an ~10-client portfolio.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide expertise on payments policies, benchmarking, and recommendations to optimize programs, reduce costs, and drive efficiencies for clients.
  • •Identify portfolio growth opportunities and execute plans in collaboration with internal teams to expand client spend.
  • •Develop proposals and pricing for renewals and expansions, negotiate client contracts, and oversee implementation of solutions.
  • •Engage, develop, and influence mobilizers across multiple levels within client organizations to demonstrate American Express value and meet profitability objectives.
  • •Resolve escalated issues and overcome complex client barriers while managing internal stakeholders.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPensionPaid Leave

Key Requirements

  • •Minimum of 5 years of prior strategic relationship management and/or sales experience.
  • •Demonstrated relationship management skills establishing relationships at C-levels and across cross-functional areas within Fortune 500 companies.
  • •Experience managing complex and challenging clients.
  • •Ability to drive results with a sense of urgency and deep resilience.
  • •Experience preferred in Business & Professional Services, Financial Services, Information Technology, or Media & Entertainment.
Experience:5+ years
Education:High School
Skills:Relationship managementNegotiationStakeholder managementResilienceProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn