Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 15.2 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Customer service","Data accuracy","Collaboration","Time management","Cash handling"]

Serve as the trusted bridge between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. Create and document repair orders, communicate timely vehicle status updates, recommend repairs clearly, and ensure accurate work review and invoicing. Handle service payments and cash transactions responsibly, coordinate workflow in a fast-paced environment, and follow CarMax EH&S requirements while maintaining a clean work area.

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FursaFursa
CarMax
CarMax
2 days ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the trusted bridge between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. Create and document repair orders, communicate timely vehicle status updates, recommend repairs clearly, and ensure accurate work review and invoicing. Handle service payments and cash transactions responsibly, coordinate workflow in a fast-paced environment, and follow CarMax EH&S requirements while maintaining a clean work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically to ensure a positive service experience
  • •Document customer concerns, create detailed repair orders for technicians, and provide timely vehicle status updates
  • •Consult with customers on recommended repairs and explain service details clearly
  • •Review completed work for accuracy and prepare invoices for billing
  • •Process service payments, manage cash transactions, coordinate workflow, and follow EH&S requirements

Pay and Benefits

Salary: USD 15.2 - 18.57 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong interpersonal and communication skills with a proven ability to deliver outstanding customer service
  • •Proficiency in telephone etiquette and active listening
  • •Ability to interpret and record data accurately with intermediate computer skills
  • •Comfort working collaboratively across departments in a high-energy environment
  • •Flexibility to work varied shifts, including nights, weekends, and holidays
Experience:AutomotiveCustomer service
Skills:CommunicationActive listeningCustomer serviceData accuracyCollaborationTime managementCash handling

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn