DoorDash US

1 month ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Drive customer adoption and retention at scale for a large SMB portfolio in DoorDash’s In-Store division. You will manage a high-volume book of business, deliver tech-enabled engagement, build deep product knowledge, leverage data to improve health and ROI, and collaborate with cross-functional teams to ensure consistent, customer-centric outcomes.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage a high-volume book of business with primarily digital engagements (email, virtual touchpoints, automated programs) to ensure strong health and adoption.
•Drive adoption and retention at scale by executing repeatable onboarding, product adoption, and ongoing engagement to meet retention targets and identify upsell opportunities.
•Deliver efficient customer experiences through lightweight success plans, business reviews, and proactive outreach that drive outcomes via tech-enabled approaches.
•Leverage data to drive outcomes by maintaining data integrity, tracking ROI and product usage, and mitigating risk to improve customer health at scale.
•Collaborate with cross-functional teams to improve processes, tools, and programs that enhance the scaled customer experience and drive consistent outcomes.

Pay and Benefits

Salary: USD 79,600 - 117,000 annually

Perks:401kPaid LeaveHealth InsuranceDentalVisionDisabilityLife InsuranceCommuter Benefits

Key Requirements

•2+ years of experience in a Customer Success, Account Management, or similar customer-facing role with strong verbal and written communication skills
•experience managing a large book of business or high volume of customers in a fast-paced environment
•highly organized and operationally minded, able to execute with tools, processes, and playbooks
•data-driven, able to interpret customer metrics and translate insights into action at scale
•passion for helping customers succeed and collaborative with cross-functional teams

Experience:2+ yearsHospitalityRetailTechnology

Skills:CommunicationOrganizationData-drivenCollaborationProblem-solving

Languages:English

Tech Stack:Data analyticsCRMExcel

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 month ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage a high-volume book of business with primarily digital engagements (email, virtual touchpoints, automated programs) to ensure strong health and adoption.
•Drive adoption and retention at scale by executing repeatable onboarding, product adoption, and ongoing engagement to meet retention targets and identify upsell opportunities.
•Deliver efficient customer experiences through lightweight success plans, business reviews, and proactive outreach that drive outcomes via tech-enabled approaches.
•Leverage data to drive outcomes by maintaining data integrity, tracking ROI and product usage, and mitigating risk to improve customer health at scale.
•Collaborate with cross-functional teams to improve processes, tools, and programs that enhance the scaled customer experience and drive consistent outcomes.

Pay and Benefits

Salary: USD 79,600 - 117,000 annually

Perks:401kPaid LeaveHealth InsuranceDentalVisionDisabilityLife InsuranceCommuter Benefits

Key Requirements

•2+ years of experience in a Customer Success, Account Management, or similar customer-facing role with strong verbal and written communication skills
•experience managing a large book of business or high volume of customers in a fast-paced environment
•highly organized and operationally minded, able to execute with tools, processes, and playbooks
•data-driven, able to interpret customer metrics and translate insights into action at scale
•passion for helping customers succeed and collaborative with cross-functional teams

Experience:2+ yearsHospitalityRetailTechnology

Skills:CommunicationOrganizationData-drivenCollaborationProblem-solving

Languages:English

Tech Stack:Data analyticsCRMExcel

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn