Customer Success Manager

DoorDash US
Chicago
Workplace: OnsiteFull timeUSD 63,680 - 93,600 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Data-driven","Customer-centricity","Collaboration"]

Own a large portfolio of SMB customers and drive adoption and retention through onboarding, product usage, and ongoing engagement. Deliver lightweight success plans, business reviews, and proactive outreach using scaled digital motions such as email and automated programs. Leverage customer metrics (ROI, product usage, and health) to mitigate risk and improve outcomes at scale, while building deep In-Store platform expertise and partnering cross-functionally to improve processes and tools.

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FursaFursa
DoorDash US
DoorDash US
3 months ago

Customer Success Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Own a large portfolio of SMB customers and drive adoption and retention through onboarding, product usage, and ongoing engagement. Deliver lightweight success plans, business reviews, and proactive outreach using scaled digital motions such as email and automated programs. Leverage customer metrics (ROI, product usage, and health) to mitigate risk and improve outcomes at scale, while building deep In-Store platform expertise and partnering cross-functionally to improve processes and tools.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own a large portfolio of customers, ensuring strong health and adoption through primarily scaled and digital engagement (email, virtual touchpoints, and automated programs).
  • •Execute repeatable success motions across onboarding, product adoption, and ongoing engagement to hit gross and net retention targets.
  • •Provide lightweight success plans, business reviews, and proactive outreach to drive customer outcomes using efficient, tech-enabled approaches.
  • •Maintain data integrity, track key metrics such as ROI and product usage, and take action to mitigate risk and improve customer health at scale.
  • •Develop deep knowledge of the In-Store platform and collaborate with cross-functional teams to enhance processes, tools, and programs for scaled customer experience.

Pay and Benefits

Salary: USD 63,680 - 93,600 annually
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •2+ years of experience in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills.
  • •Experience managing a large book of business or high volume of customers in a fast-paced environment.
  • •Highly organized and operationally minded, able to execute using tools, processes, and playbooks.
  • •Data-driven ability to interpret customer metrics and translate insights into action at scale.
  • •Strong customer focus with curiosity for understanding business challenges and solving problems.
Experience:SMBHospitalityRestaurant industry
Skills:CommunicationOrganizationData-drivenCustomer-centricityCollaboration
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn