Café Ambassador- Streets at Southpoint (Part Time)

Discover Financial
Durham
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Product ManagementEducation: high_schoolSkills: ["Communication","Customer-focused service","Problem-solving","De-escalation","Attention to detail"]

Serve as the face of the digital banking experience in a neighborhood café—connecting with guests, guiding them through Capital One’s mobile tools, and troubleshooting issues with care and confidence. Share the value of products through meaningful conversation (no quota pressure), host and support community events that promote financial health, and handle escalated situations in line with compliance and regulatory requirements.

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Discover Financial
Discover Financial
4 weeks ago

Café Ambassador- Streets at Southpoint (Part Time)

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Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the face of the digital banking experience in a neighborhood café—connecting with guests, guiding them through Capital One’s mobile tools, and troubleshooting issues with care and confidence. Share the value of products through meaningful conversation (no quota pressure), host and support community events that promote financial health, and handle escalated situations in line with compliance and regulatory requirements.
Location: Durham
Workplace: Onsite
Employment Type: Part time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in the café environment and provide a high-end service experience.
  • •Guide customers through Capital One’s digital ecosystem, including mobile tools and tech troubleshooting.
  • •Share product and service value through genuine conversation without traditional sales goals.
  • •Host and support local events that promote financial health within established programs and partnerships.
  • •Advocate for customers, problem-solve and resolve issues in alignment with compliance and regulatory requirements.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveParental LeaveLearning BudgetChildcareFlexible Spending

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Preferred: Associate’s degree.
  • •Preferred: 2+ years of banking experience.
  • •Proficient in G-Suite; strong written and oral communication skills.
Experience:RetailSalesCustomer serviceBanking
Education:High School
Skills:CommunicationCustomer-focused serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn