Senior Technical Program Manager

Ditto
Atlanta, Washington
Workplace: RemoteFull timeUSD 162,000 - 226,000 annuallyFunction: Program & Project Management (PMO)Skills: ["Communication","Cross-functional collaboration","Customer-facing accountability","Program management","Incident management"]

Own post-sale programs for high-stakes enterprise accounts, translating customer requirements into engineering deliverables and driving complex implementations from kickoff to production. Orchestrate cross-functional teams across engineering, product, FDE, and support, manage incidents and escalations, and ensure renewals are proactive—not surprises. Serve as the single internal point of accountability while partnering with AEs on shared account narratives and executive QBRs.

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Ditto
Ditto
1 day ago

Senior Technical Program Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Own post-sale programs for high-stakes enterprise accounts, translating customer requirements into engineering deliverables and driving complex implementations from kickoff to production. Orchestrate cross-functional teams across engineering, product, FDE, and support, manage incidents and escalations, and ensure renewals are proactive—not surprises. Serve as the single internal point of accountability while partnering with AEs on shared account narratives and executive QBRs.
Location: Atlanta, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Build and maintain documented program plans (milestones, risks, dependencies) for assigned accounts.
  • •Drive customer implementations from kickoff to production, working backwards from go-live.
  • •Translate customer requirements into actionable engineering deliverables with Product, Engineering, and FDE.
  • •Orchestrate cross-functional teams across engineering, product, support, and FDE; manage incident and escalation management end-to-end.
  • •Own renewal outcomes and run QBRs/executive business reviews aligned to real program status.

Pay and Benefits

Salary: USD 162,000 - 226,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityFlexible Spending

Key Requirements

  • •Demonstrated experience managing complex technical implementations with direct customer-facing accountability.
  • •Ability to translate ambiguous customer requirements into specific, actionable engineering deliverables.
  • •Experience owning commercial renewals and retention outcomes without a formal quota.
  • •Comfort operating in fast-moving, under-defined environments.
  • •Strong written and verbal communication with technical audiences and executive audiences.
Skills:CommunicationCross-functional collaborationCustomer-facing accountabilityProgram managementIncident management

Company Brief

Ditto
Offers online trademark search, filing, monitoring, and portfolio management services to help startups and businesses register, protect, and enforce trademarks globally through a cost-effective, attorney-supported web platform with automated workflows.
Industry: LegalTech
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