Sr. Associate, Legal Process Manager

Discover Financial
Richmond
Workplace: OnsiteFull timeUSD 88,800 - 101,300 annuallyFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Strong communication","Collaboration","Independent problem-solving","Proactive execution","Intellectual curiosity"]

Drive process execution and high-priority initiatives for the Tech Reg Legal team by improving end-to-end customer processes, identifying gaps and trends, and recommending actionable solutions. Collect and analyze process data to mitigate risk and resolve issues, and explore agentic workflows to reduce manual steps. Use generative AI to accelerate process documentation and root-cause analysis, while communicating updates, escalations, and improvements to internal stakeholders, including executive-level presentations.

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FursaFursa
Discover Financial
Discover Financial
23 hours ago

Sr. Associate, Legal Process Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive process execution and high-priority initiatives for the Tech Reg Legal team by improving end-to-end customer processes, identifying gaps and trends, and recommending actionable solutions. Collect and analyze process data to mitigate risk and resolve issues, and explore agentic workflows to reduce manual steps. Use generative AI to accelerate process documentation and root-cause analysis, while communicating updates, escalations, and improvements to internal stakeholders, including executive-level presentations.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Provide oversight of process improvement work and collaborate with cross-functional teams on larger initiatives.
  • •Collect, analyze, and measure process data to identify trends, gaps, and actionable recommendations.
  • •Drive end-to-end process improvements by understanding customer needs and implementing changes to resolve issues and mitigate risk.
  • •Evaluate where agentic workflows can replace or augment manual steps in business processes.
  • •Use generative AI to accelerate process documentation, synthesize data for root cause analysis, and create standardized analysis assets, while managing risks and communicating updates/escalations to stakeholders.

Pay and Benefits

Salary: USD 88,800 - 101,300 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of experience in Microsoft Office or G Suite.
  • •At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a combination.
  • •Experience using Microsoft Excel or Sheets for 1+ year.
  • •Use AI prompting for process management efficiency (preferred).
Experience:Business process managementProject managementRisk managementRelationship managementAI promptingProcess improvement
Education:Bachelor's
Skills:Strong communicationCollaborationIndependent problem-solvingProactive executionIntellectual curiosity
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:Microsoft OfficeG SuiteMicrosoft ExcelSheetsGenerative AIAI promptingProcess documentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn